Processor

Processor

Reports to: Division Operations Manager

Department: Branch NC 22

Location: Charlotte, NC Remote

Position Type: Full-Time; 40 hours per week

Supervises: None

FLSA Classification / Type: Non-Exempt / Administrative

Pay Range: $26.00 - $28.00 per hour

Benefits: Paid Time Off (PTO), paid holidays, health, dental, and vision insurance with additional voluntary coverages available

Position Summary

The Processor plays an integral role in the mortgage loan origination process within ALCOVA Mortgage. The Processor is responsible for reviewing and validating all information provided in the Loan Application by the borrower. The Processor works closely with Loan Officers and borrowers to ensure loan applications are thoroughly completed, while adhering to all company, investor, and industry established standards. The Processor must have excellent interpersonal skills and be driven with the desire to make sure every client has a positive experience with ALCOVA Mortgage.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

1. Handles all areas of mortgage loan processing, including, but not limited to, analyzing income and asset documentation, reviewing appraisals, sales contracts, and titles, submitting files to an automate underwriting system, processing loans in Encompass and ordering mortgage insurance

2. Collect documentation as required to support information provided on the loan application

3. Thoroughly reviews and resolves all documentation or factual discrepancies prior to submission of the loan to the underwriting department

4. Reviews file documentation to ensure all necessary items have been requested (e.g., purchase contract, bankruptcy paper, trust documents, etc.)

5. Orders third-party reports

6. Maintains dialogue with Loan Officers, Branch Managers, borrowers, lenders, title companies, and other parties as needed

7. Partners with Loan Officers and Underwriters on difficult and/or exception transactions

8. Assists Quality Control, Closing, and Post-Closing departments on loan files when necessary

9. Manages key dates, such as lock expiration, contingency date, contract date, credit doc expiration, and all compliance related dates

10. Communicates to processing manager if unable to achieve a timeline or to resolve an error

11. May manage multi-state pipeline of loans

12. Handles borrower information with the highest degree of care, confidentiality, and professionalism

13. Escalates any suspected fraudulent loans to Compliance

Education, Experience, Licensure, and Competencies

1. High school diploma or equivalent

2. Minimum of 3 years of processing experience

3. Working knowledge of Encompass, Desktop Underwriter, Loan Prospector, GUS, Microsoft Office (Word, Excel and Outlook), and internet applications

4. Ability to adapt to changing environments, situations, and job responsibilities

5. Ability to work in a team-oriented environment from a remote workplace

6. Ability to prioritize complex diversified responsibilities and multi-task in a fast-paced environment

7. Strong organizational and time management skills to balance workload and meet deadlines

8. Must be willing to assist teammates and build strong relationships with Loan Officers and Operations team members to achieve closing goals

9. Excellent interpersonal and communication skills

10. Self-starting, self-reliant, highly motivated and dependable

11. Ability to learn new computer systems and programs

12. Knowledge of state and federal lending guidelines with a thorough understanding of the processes and procedures

13. Knowledge of Fannie Mae, Freddie Mac, FHA, USDA, VA and other investor guidelines

14. Knowledge of the VA portal

15. Ability to operate under immense pressure and manage stress well

16. Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements are required. Employees must complete annual training in these areas.

Work Environment

This job operates in a clerical, climate-controlled office setting with adequate lighting and low to moderate noise. In this role, the individual regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift up to 20 pounds, open filing cabinets, and bend or stand as necessary.

Travel

This position requires up to 10% domestic travel, primarily consisting of day or short trips to local branch offices and/or Corporate, regional meetings, or occasional off-site training seminars, which may require overnight stays. Must hold a valid U.S. driver's license and have reliable personal transportation, with all work-related mileage and expenses reimbursed by the Company.

Expected Hours of Work

Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. Evening and weekend work may be required as job duties demand.

Other Duties

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee to perform this job. Duties, responsibilities and activities may change at any time with or without notice.

EOE D/V/M/F