Client Intake and Transitions Manager- Everett

Client Intake & Transitions Manager Washington State Supported Living Services

Client Intake & Transitions Manager for Supported Living Services (SLS) connects prospective clients with our programs and ensures smooth transitions into supported living environments. This role focuses on residential referrals, meet-and-greets, coordination with client care teams, and supporting client financial and personal needs prior to program enrollment. This position advocates for clients, ensures person-centered care, and supports program growth by building strong relationships with clients, families, and community partners.

The benefits we provide include medical, vision and dental insurance, voluntary short-term and long-term disability, employee assistance program (EAP), company paid basic life insurance & ADD plus voluntary life insurance, accrued paid time off, unlimited peer referral program, on-demand pay, working advantage employee discount program, health savings account (HSA), flexible savings account (FSA), 401(K), and Capella University discount.

Essential duties and responsibilities include managing all Supported Living Services residential referrals and coordinating timely placements, submitting referrals within 10 days of receiving them, tracking referrals on the referral tracker, submitting them timely to the Residential Director for review, and maintaining accurate data. Other duties include facilitating meet-and-greet appointments between prospective clients and care teams, participating in client transition meetings to ensure smooth onboarding into SLS programs, working with the Client Care Team to ensure potential placements are person-centered, working with Area Directors to fill program vacancies and maintain 90% census at all times, collaborating with Representative Payees to establish client financial support prior to enrollment, collaborating with Representative Payees to help secure housing for new clients, establishing and maintaining relationships with nonprofit organizations that support housing for IDD clients, advocating for clients' needs, preferences, and goals to ensure person-centered, appropriate placements, supporting program growth by identifying opportunities for new client enrollment and improving service delivery, maintaining accurate documentation and reporting on referrals, transitions, and client-specific needs, ensuring compliance with all Washington State SLS regulations and organizational standards, and other duties as assigned.

Required education and experience include a high school diploma, 2 years' experience working with clients with disabilities, 3 years supervisory experience, must pass a Washington State background check, valid driver's license and reliable personal vehicle (mileage reimbursed), and must be able to travel throughout Washington State for meet-and-greets, site visits, and community outreach.

Preferred education and experience include a bachelor's degree in human services or a related field, 3+ years working with people with disabilities, 5+ years managing teams, experience in Supported Living Services, developmental disabilities services, case management, or a related field, knowledge of person-centered planning and SLS best practices.

Licensing/training requirements include being certified in Crisis Prevention Institute, Right Response, or similar training, CPR/First Aid certified, passing background check screening upon hire and every two years thereafter, or as requested, maintaining active NAR, CPR/First Aid, Nurse Delegation, and other required certifications, and completing a minimum of 12 hours of continuing education annually.

Core competencies include client advocacy & engagement, person-centered care, relationship building & collaboration, communication & problem solving, and organizational & time management.

Position type and expected hours of work are full-time, salary exempt. Overtime expected. Typical hours: Monday through Friday, 8:30 AM5:30 PM, with frequent after-hours attention required.

Working conditions include a combination of office-based work and in-person client visits, including residential settings. Travel within Washington State is required. Out-of-state travel is typically not necessary.