Food & Beverage Manager

Food & Beverage Manager

The Food & Beverage Manager will oversee and direct all aspects of the Food & Beverage operation, including Room Service and all F&B outlets (Charlotte Restaurant, Premier Lounge, Club Lounge, and Kitchen as needed), under the guidance and supervision of the Director of Food & Beverage. This person will ensure operational excellence, guest satisfaction, and financial performance by leading the team, upholding service standards, and driving continuous improvement across all outlets. The ideal candidate is a hands-on leader with strong business acumen, a passion for hospitality, and the ability to thrive in a fast-paced luxury environment.

Responsibilities include managing the daily activities of the Front Office, Telecommunications, Bell/Door, and Concierge departments, ensuring alignment with hotel service standards and financial goals. Participation in and leading departmental meetings, overseeing scheduling of all Front Office personnel, managing payroll and controlling labor costs, administering the corporate airline mileage program and marketing promotions, ensuring staff adherence to credit and cash handling policies, supporting team members in handling guest issues, fostering positive employee relations, proactively addressing operational issues, ensuring department supervisors project a positive, professional, and polite attitude, conducting and delivering timely performance reviews, ensuring all staff adhere to the Hotel's established standard operating procedures, administering discipline within the Front Office, developing and managing recognition programs, maintaining impeccable grooming standards for all Front Office employees, monitoring occupancy and pace forecasts, planning staffing and operations accordingly, overseeing the day-to-day operation of all Food & Beverage outlets, facilities, sales, and cost management, continuously monitoring and analyzing key operational areas, attending pre-con meetings, establishing and maintaining effective labor and employee relations, implementing and leading on-the-job training sessions, participating in service delivery, ensuring consistent execution of all service standards, overseeing all F&B outlets.

Requirements include a Bachelor's degree in Hospitality/ F&B Management or related degree, preferred experience in hospitality and food & beverage operations, with a minimum of four years of management experience in Food & Beverage, ideally within a luxury or full-service hotel environment, ability to work effectively in a fast-paced, high-volume environment and manage a large, diverse workforce, strong leadership skills with the ability to motivate staff and foster professional development, excellent verbal and written communication skills, solid understanding of F&B operations, cost control, scheduling, and inventory management, ability to promote a positive, service-oriented culture aligned with luxury hospitality standards.

Physical Requirements: Must be able to work long hours, walking and standing for extended periods. Occasional lifting, pushing, and pulling in excess of 50 lbs.

Due to visa restrictions, at the moment we are only accepting candidates from Mexico and Canada. The limitation on Mexican and Canadian nationals is a legal requirement tied to the specifics of the TN visa, not a preference of the employer.

Benefits include TN Visa provided, 70,000 USD Annual Gross Income, Accommodation provided during 1st month at the hotel, 2 Weeks of Vacation after 1 year, 7 sick days per year, 401(K) Company Match after 6 months, Medical insurance (after 60 days), Flight from home city to USA.