Business Development Representative

Business Development Representative

At ISG Technology, we're unlocking possibilities for our clients by providing IT services that help drive business growth. We're freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we've been doing it for over four decades.

As part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN's Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.

But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 77, compared to the industry average of 47. If you're the type that takes pride in providing world-class support, you may have what it takes!

As a Business Development Representative at ISG Technology you are responsible for identifying and developing new business opportunities, building strong customer relationships, and promoting IT Solutions that help organizations thrive. This role combines proactive outreach, strategic selling, and a passion for technology to drive revenue growth and deliver exceptional value to our clients.

You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the "ways" we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a "know-it-all."

You successfully fulfill the following essential duties and responsibilities:

You will manage and grow existing accounts utilizing the strength of your CUSTOMER SERVICE SKILLS to:

• Grow new business by cultivating long-term relationships with customers by maintaining contact to propose new solutions to needs.
• Consult with both customers and prospects to assess their business needs.
• Identify and promote sales opportunities to prospects.
• Communicate details of market trends within the sales & marketing departments.

You will utilize your STRATEGIC OVERSITE to efficiently:

• Assisting in the development and implementation of sales enablement strategies to improve sales team efficiency, effectiveness, and performance.
• Assisting in the development and maintenance/management of sales enablement materials, including playbooks, sales scripts, presentations, and collateral.
• Assisting in the development and maintenance/management of sales reporting materials, including dashboards, scorecards, and other reports.

You will utilize your SALES ACUMEN SKILLS to efficiently:

• Prospect for new business through customer touchpoints including calls, emails, marketing activities, and virtual meetings (SDR).
• Build and grow relationships with net new prospects.
• Understand customer needs by researching current and potential clients and positioning ISG's offerings as the ideal solutions.
• Educate customers on the value of partnering with ISG Technology and the broader benefits of our industry-leading technology services.
• Collaborate with internal teams and partners to deliver best-in-class solutions tailored to each customer's unique challenges.

You will utilize your ADMINISTRATIVE SKILLS to efficiently:

• Manage contacts, opportunities and sales activity via CRM and other software in an accurate and timely fashion.
• Update reports as required by management (e.g., forecasts, A/R tracking, expense reports, etc.).

You will use your COLLABORATIVE SKILLS to:

• Collaborate with IT and cross-functional teams to integrate the CRM system with other business tools and platforms.
• Collaborate with sales leadership to establish and document sales methodologies, best practices, and standard operating procedures.
• Coordinate with sales managers to ensure smooth onboarding of new hires, providing them with the necessary training and resources.
• Work closely with marketing, product management, and other teams to align sales enablement initiatives with overall business objectives.
• Collaborate with marketing to develop sales enablement content and campaigns that support the sales process.
• Act as a liaison between sales and marketing primarily, and other departments, ensuring effective communication and knowledge sharing.
• Conduct regular audits and assessments to identify areas for improvement and provide recommendations for enhancements.
• Support the Company by completing all other job duties assigned.

You will use your TECHNICAL SKILLS to:

• Research, build, and implement improvements in sales and marketing operations.
• Assist in keeping ConnectWise, HubSpot and/or other data systems current with accurate information.
• Set up new accounts as per the established processes.

As a successful employee, you will demonstrate the following professional skills as you carry out your position:

• Oral Communications Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
• Customer Service Respond promptly and courteously to customers' requests for service and assistance; manage difficult or emotional customer situations.
• Presentation Deliver business, non-technical, and limited-technical presentations to audiences of 20-150 individuals.
• Leadership Lead people and get results through others in a positive and inspiring manner.
• Management Organize and manage multiple priorities.
• Ethics Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
• Organizational Support Follow company policies and procedures and complete other duties as assigned.
• Judgment Include appropriate people in decision-making process.
• Interpersonal Skills Maintain confidentiality; keep emotions under control; listen well.
• Strategic Thinking Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions.
• Planning and organization Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
• Professionalism Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
• Adaptability Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Detail & Task Oriented Manage and follow through on multiple tasks, items and communications in a timely manner.

Requirements

You will meet the following educational, licensing, certification and work experience requirements:

• Hold a high school diploma or equivalent required.
• Bachelor's Degree in Business or related field preferred.
• Previous work experience in sales or customer-facing roles typically gained over 2-5 years.
• Have experience and working competence in computer skills including CRM software, internet software; spreadsheet software; word processing software; virtual meeting software, email and communications software and PC knowledge and understanding of basic technology components.
• Have a proven track record of successfully selling advanced technology solutions.
• Travel to client sites required; hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage.

You will follow the ISG Technology Core Values:

Humor & Fun

1. We believe it's important to take time outside of work to spend time with family and keep the wind in our sails.
2. We collaborate and value sharing our unique perspectives.
3. We're inclusive and create activities that align with people'