Information Systems Manager

Job Title

Incumbents provides supervisory oversight for Information Technology staff and responsible for assisting in the overall direction and administration of all network activities, communications, software acquisitions, and any other information systems services to be provided by the city.

Examples of Duties

The list of duties and responsibilities is illustrative only, and is not a comprehensive listing of all the duties and responsibilities performed.

• Supervises technical personnel responsible for carrying out application support, operations and scheduling, and hardware and software maintenance activities
• Installs, configures, administrates and maintains the Virtual Server and Desktop Environment
• Installs, configures, maintains and monitors the backup, data replication, and disaster recovery environment
• Determines requirements, plans and implements hardware and software upgrades
• Administrates and supports email system
• Assists in the preparation of long and short range plans for department's resources and personnel
• Works with system technicians in analysis of computer problems and solutions
• Develops specifications and reviews proposals for network, computer, and communications hardware, software, and services
• Assists with the development and maintenance of viable contingency plans for city-wide network and communications systems
• Implements network security and administration of the city's WAN/LAN
• Develops, implements, maintains, or adheres to quality standards and practices relating to technology
• Meets with user departments, vendors, and consulting firm personnel to discuss plans, issues, administration, and operations.
• Exercises tact and diplomacy
• Assists in the approval and endorsement of service requests presented to the department
• Monitors trends and technology changes
• Prepares reports as requested
• Performs other duties as assigned

Supervisory Responsibilities: Exercises supervision of personnel in related area of responsibility.

Typical Qualifications

Knowledge of:

• LAN/WAN systems, converged voice and data network, and applications
• Enterprise-wide project management principles
• Advanced information technology principles and trends
• Data manipulation procedures and practices
• Business analysis methods
• Needs assessment methodologies
• Networking principles
• Database management principles
• Multiple computer operating systems
• Analytical methods
• Data and telecommunication and converged network architectures (i.e. Cisco)
• Cybersecurity Technologies
• Applicable local, state and federal laws, rules, regulations, codes, and/or statutes
• Policy and procedure development practices
• Research methods
• Contract management principles and practices

Skill in:

• Computer Operations
• VMware Virtualization
• Veeam Backup and Recovery
• SAN Storage Systems
• Cisco Switch and Router Management
• Microsoft Exchange Management
• Group Policy Management
• Active Directory Management
• Azure Active Directory Management
• Microsoft Office 365 Orchestration
• SQL Database Administration
• VOIP Telecommunications
• Cloud Storage Technologies
• IP Surveillance Networks and Storage

Ability to:

• Ability to troubleshoot various telephony issues
• Work independently managing multiple assigned priorities and tasks maintaining project schedules and deliverables
• See the big picture; envision technology solutions for tactical and strategic objectives
• Work effectively with users, technical personnel and consultants to achieve stated objectives
• Work effectively under stress
• Monitor and evaluate staff
• Perform needs assessments
• Manage large, complex projects
• Analyze and design complex systems
• Evaluate hardware and software applications
• Communicate technical information to a non-technical audience
• Install, configure and troubleshoot technological platforms, systems, and networks
• Support enterprise sized networks and support network operations center
• Utilize and manage databases
• Analyze processes, information, and data
• Prioritize and assign work
• Prepare reports
• Develop, evaluate, recommend, and implement processes and procedures
• Interpret and apply Local, State and Federal laws and regulations
• Manage change and sensitive topics
• Read, comprehend, and review information related to area of assignment
• Adapt to rapidly changing environments
• Solve problems
• Coordinate and execute multiple tasks
• Analyze complex information
• Conduct research
• Analyze processes and make recommendations for improvement
• Communicate and use interpersonal skills to interact with coworkers, supervisor, the general public, etc. to sufficiently exchange or convey information and to receive work direction

Education and/or Experience: Bachelor's Degree in Information Technology, or Computer Science and 3-5 years directly related experience including experience in the design, installation, and maintenance of virtual infrastructure; telecommunications, networks, IP addressing, and VoIP; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Certification/Licensure: Must have at time of hire and be able to maintain a valid Ohio driver license.

Supplemental Information

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Work Environment Incumbents may be subjected to moving electrical currents, extreme temperatures, inadequate lighting, and workplace restrictions.

The City of Cleveland Heights offers permanent full time employees an excellent benefits package!

• Comprehensive Medical & Dental Plan
• Paid Time Off
• Life Insurance
• Deferred Compensation Plans
• Employee Assistance Program

Address: 40 Severance Circle Cleveland Heights, Ohio, 44118