The role of Project Manager is to work with new and existing customers by conducting in-home sales consultations and assessing the needs of the homeowner's while maintaining a strong customer focus reflective of Hiller's values. To develop and present replacement/upgrade proposals, secure sale, process order, and work with company teammates to ensure safe and efficient delivery of services.
Responsibilities:
Create a positive customer experience.
Follow-up on sales leads and lists, both technicians, marked, and self-generated.
Educate new and existing customers on service offerings utilizing the Company's Sales System.
Recommend solutions and link customer objections to a total value solution and competitive advantage.
Demonstrate technical expertise and maintain a high degree of credibility.
Perform the necessary evaluation of the client's home including the comfort survey, engineering analysis, and load calculation.
Effectively write and present proposals.
Address any resistance, negotiate value, and close the sale.
Complete all paperwork accurately and timely on all leads.
Prepare financing paperwork and collect payments.
Manage to performance metrics scorecards.
Must always be accessible by phone, other than scheduled vacations.
Participate in all company sponsored training classes.
Always maintain a courteous demeanor with customers and associates.
Always maintain a professional image by wearing company approved apparel.
Abide by all standards of performance and ethics.
Follow all safety policies and procedures.
Perform other duties as assigned.
Position Requirements:
Minimum of 5 years sales experience, preferably in the industry.
A high school Diploma or GED, Associate Degree in related field preferred.
Knowledge of industry equipment, field concepts, practices, procedures, tools, and equipment.
Previous experience in service agreement sales and estimating.
Strong relationship building skills, client-driven and disciplined.
Strong negotiation and influencing skills.
Excellent verbal and written communication skills as well as excellent people skills.
Must have computer experience with Microsoft Office, Excel, PowerPoint, Outlook, and Access.
Function in a team environment.
Valid driver's license and approved to drive by Company's insurance carrier.
Paid training
Commission based pay only after training period
Company Vehicle and Fuel card provided
Project Manager (In Home Plumbing/HVAC/Electrical Sales) • Murfreesboro, TN, United States
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