Clinical Operations Manager

Clinical Operations Manager

Sixty million adults experience mental health challenges in the United States, yet one-third lack access to proper care. Opioid overdose is the number one cause of death for people under 50 in the United States.

We are a clinician-led, tech-enabled provider group that exists to provide culturally competent behavioral health care addiction care, medication management, crisis intervention, and care coordination for people working towards taking back control of their lives, while expanding access to care.

Our vision at ReKlame Health is to create a future where individuals who have historically been unable to access the care they deserve can readily obtain high-quality behavioral health and addiction care.

At ReKlame Health, it goes beyond mere employment; it's about becoming a part of a formidable movement transcending individuality. Let's unite and forge a world where health equity and effortless access to exceptional mental healthcare can co-exist.

We seek a Clinical Operations Manager to own our daily clinical and care operations and unlock meaningful leadership capacity as we scale. Reporting directly to the Head of Clinical Operations, you'll oversee the care operations team, keep our operational workflows running smoothly, and drive project work that moves our clinical operations metrics. This is a full-time role, NYC-based (strongly preferred) or fully remote at the lower end of the range, with flexibility for occasional evenings and weekends as needed to support care delivery.

Your time will roughly break down as: 30% daily and weekly operations, 40% project-based work, 20% people management, and 10% process and quality improvement.

Some of your key responsibilities include:

• Daily & weekly operations (30%): Own the daily rhythm of clinical and care operations monitoring queues, appointment flow, and patient touchpoints, and stepping in to unblock issues in real time. Run recurring check-ins and reporting, and serve as the escalation point for day-to-day operational questions.
• Project-based work (40%): Lead operational projects end-to-end scoping, planning, executing, and measuring impact. Design and implement new workflows, tooling, and process improvements that scale care delivery, partnering cross-functionally with clinical, product, and growth teams.
• People management (20%): Manage and develop the offshore care operations team setting expectations, coaching, and driving performance. Build a culture of ownership and accountability, and handle scheduling, coverage, and capacity planning to support reliable care delivery.
• Process & quality improvement (10%): Document and maintain SOPs so operations are repeatable, auditable, and easy to onboard into, and lead continuous-improvement efforts that raise the bar over time.

Here is what you bring to the table:

• Experience: 3+ years of operations experience at a digital healthcare startup, including proven people management (leading teams and owning operational outcomes).
• Execution: A track record of running projects independently and driving measurable results, and comfort working with data to track, report on, and improve operational metrics.
• Strong communicator: You keep teams and stakeholders aligned and informed.
• Low ego: You care about outcomes, not credit, and you'll do the unglamorous work.
• Resilient: You stay steady under pressure in a fast-moving environment.
• Iconic sense of humor: You make the team better and are a joy to work with.
• Critical thinker: You move decisively no analysis paralysis.
• Gets things DONE: Above all, you take ownership and deliver.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

ReKlame Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability status, protected veteran status, or any other characteristic protected by federal, state, or local law. ReKlame Health considers several factors to ensure a fair and competitive offer when evaluating compensation packages. These include the role's scope and responsibilities, the candidate's work experience, education, and training, and their essential skills. Internal peer equity is also examined to maintain balance within the organization. Additionally, current market conditions and overall organizational needs are crucial in shaping the final offer. Each aspect is thoughtfully reviewed before an offer is extended, ensuring a comprehensive and equitable approach.

FRAUDULENT RECRUITING ACTIVITY DISCLAIMER

Please be aware of fraudulent recruiting activity carried out by individuals or organizations claiming to represent ReKlame Health. ReKlame Health does not make job offers without an interview process and will never request payment, gift cards, cryptocurrency, or personal banking information from candidates. Official recruiting communications will be sent by authorized representatives through official company email addresses. Candidates should exercise caution and report suspicious activity.

AI USE IN HIRING DISCLOSURE

ReKlame Health uses an automated tool to help screen and score applications for this role. The tool evaluates skills, experience, and qualifications described in your application against the requirements for this position. This tool assists our hiring team but does not make final hiring decisions. All hiring decisions are made by ReKlame Health employees. If you would like to request an alternative selection process, or have questions about how this tool is used, contact hello@reklamehealth.com.