CONTRACT SUPPORT COORDINATOR

Contract Support Coordinator

The Office of Child Support Services (OCSS) ensures that the non-custodial parents meet their financial obligations to support their children. OCSS provides essential services including locating absent parents, establishing parentage and support orders, collecting support payments, and enforcing and modifying child support orders. OCSS contracts with YMS Management Associates Inc., to perform critical account related functions including establishing and modifying accounts based on the court issued Account Creation Summaries. The vendor processes actions such as reviewing Finding of Facts, processing Orders of dismissals, modifications, terminations and maintaining account ledgers (each account can contain 16 ledgers). The vendor processes approximately 6,000 actions per month updating orders. The vendor is also responsible for reviewing and processing reports generated by HRA or OCSS and New York State identifying an adjustment to account ledgers or updates to certain codes, status, or group identifiers. In addition to processing Court Orders and local or State reports, the contractor will also complete Special Projects assigned by OCSS.

OCSS is recruiting for a Principal Administrative Associate level III to function as a Contract Support Coordinator who will:

• Serve as the primary liaison between OCSS and YMS, reporting directly to the Executive Director of Fiscal Operations. This role is responsible for overseeing and monitoring all vendor activities including assignment tracking, quality control, and ensuring compliance with contractual obligations and federal/state timeframes.
• Ensure that all deliverables are completed accurately, efficiently, and within required deadline.
• Supervise a team consisting of one Bookkeeper III and two Bookkeeper II staff members.
• Liaise across Fiscal Operation's four units facilitating vendor-related projects. This includes collaborating with unit directors to define project scope, developing detailed instructions and coordinating execution with the vendor, including cost negotiation for special projects. The role requires cross functional coordination with Family Court staff, Support Magistrates, internal unit such as Accounting, Audit, Payment Adjustment and Account Maintenance.

Hours: 9:00 a.m. to 5:00 p.m. PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications:

• A baccalaureate degree from an accredited college and two years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• An associate degree or 60 semester credits from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above; or
• Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3 year.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic.