Technical Services Coordinator - Security Operations Coordinator

Technical Services Coordinator

The University of Texas MD Anderson Cancer Center is a leading institution focused on cancer care, research, education, and prevention. The Police Department-PASS supports the safety and security operations of the institution through advanced electronic security technologies, alarm monitoring, access control systems, and emergency response coordination. The Technical Services Coordinator serves as a critical link between customers, technical support personnel, and security operations to ensure reliable system performance and timely response to security-related events.

Within UT MD Anderson, the Technical Services Coordinator receives and processes electronic security system requests, coordinates service dispatches, monitors alarms and system outages, and maintains accurate security records. The Technical Services Coordinator plays an essential role in safeguarding patients, visitors, faculty, staff, students, and institutional assets. The Technical Services Coordinator contributes to the effective operation of security technology systems that support the institution's mission.

The ideal candidate has experience working with electronic security technology in a dispatch, command center, or security operations environment. Preferred candidates have experience reviewing alarm activity, analyzing security-related video information, assessing incidents, and determining appropriate escalation actions. Experience supporting access control systems, security reporting, technical troubleshooting, and electronic security operations is highly desirable. Education and licensure requirements were not provided.

Minimum $22.60 Midpoint $28.13 Maximum $33.65

The typical work schedule is standard working hours with varying shifts.

Why Us? This position offers the opportunity to support UT MD Anderson's mission through the operation and coordination of critical electronic security systems that help protect people, facilities, and institutional assets. Team members gain experience with advanced security technologies, incident response coordination, and access control operations while enjoying opportunities for professional growth and a schedule designed to support organizational needs.

Employer-paid medical coverage starting day one for employees working 30+ hours/week, plus optional group dental, vision, life, AD&D, and disability insurance. Accruals for PTO and Extended Illness Bank, plus paid holidays, wellness, childcare, and other leave options. Tuition Assistance Program after six months of service and access to extensive wellness, fitness, and employee resource groups. Defined-benefit pension through the Teachers Retirement System, voluntary retirement plans, and employer-paid life and reduced salary protection programs.

Responsibilities Customer Service & Dispatch Coordination

Receive and respond to customer requests related to electronic security systems Process, document, and resolve customer service requests Dispatch appropriate service personnel based on customer needs and system issues Maintain records and documentation for all completed tasks and service activities

Security Monitoring & Incident Response

Monitor electronic security systems, equipment status, alarms, and operational conditions Analyze alarm activity and review available security-related information to assess situations Notify appropriate personnel regarding system outages, equipment failures, and alarm conditions Support escalation activities when incidents require additional response or intervention Assist with emergency recall activities and operational response during unusual occurrences

Access Control & System Administration

Perform routine modifications within the access control management system Respond to software issues involving security system modifications Maintain and manage access authority records Ensure system records and user access documentation remain accurate and current

Reporting & Documentation

Utilize various databases to complete authorized system activity reports Generate, complete, and distribute journal replay reports for authorized personnel Maintain detailed records of completed work, system activities, and security-related transactions Support accurate documentation and record retention activities

Technical Support & Inventory Management

Assist with testing electronic security system equipment Assist with activation and deployment of electronic security system equipment Support inventory control and documentation of electronic security system parts Assist with handling and tracking electronic security components and related records Travel locally or long distance occasionally for training or business purposes as required

EDUCATION

• Required: High School Diploma or Equivalent

WORK EXPERIENCE

• Required: 5 years Experience in telecommunications, dispatch or a call center environment.
• Preferred: Automated or computerized maintenance management system, and/or word processor/spreadsheet software.

OTHER REQUIREMENTS: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.