Required Skills & Experience 5+ years of experience as a Business Analyst, Documentation Specialist, Technical Writer, or Documentation Analyst Hands-on Salesforce experience Experience documenting business processes, workflows, requirements, and system functionality Experience supporting enterprise Salesforce implementations or enhancements Strong experience working directly with business stakeholders, developers, QA teams, and subject matter experts Experience gathering requirements and translating technical concepts into business-friendly documentation Experience leveraging AI tools to create, maintain, organize, and improve documentation, knowledge articles, and business process documentation Experience creating: o Business process documentation o Functional specifications o SOPs o Knowledge base articles o User guides o Training documentation Experience with Confluence and Jira Experience working within Agile/Scrum environments Ability to work independently and manage multiple documentation workstreamsNice to Have Skills & Experience Salesforce Health Cloud experience OmniStudio (Vlocity) experience Process mapping experience Experience documenting enterprise application modernization efforts Healthcare industry experience Experience working in large-scale Agile delivery environments
Job DescriptionInsight Global is seeking a qualified Remote Salesforce BSA in support of one of our large healthcare clients in Virginia. This candidate will be responsible for reviewing, maintaining, and creating documentation related to Salesforce business processes, application functionality, requirements, and feature enhancements. Their day-to-day will include attending stakeholder meetings, partnering with developers, QA teams, and business leaders, documenting system functionality and workflows, maintaining knowledge repositories, and ensuring project documentation remains accurate and up to date. A qualified candidate will have experience supporting Salesforce initiatives, gathering requirements from stakeholders, creating business and technical documentation, and working within Agile environments using Jira and Confluence.
Attend meetings with Product Owners, Business Analysts, Developers, QA teams, and business stakeholders Capture and document business requirements, feature enhancements, workflows, and system functionality Review and update existing Salesforce documentation to ensure accuracy and completeness Identify outdated, missing, or inconsistent documentation and recommend improvements Create and maintain SOPs, user guides, knowledge articles, workflow documentation, and release documentation Organize and maintain project documentation repositories within Confluence Track documentation efforts and deliverables within Jira Partner with technical and business teams to ensure documentation remains aligned with current Salesforce functionality and project goals Support documentation needs for Salesforce Health Cloud, OmniStudio, and related Salesforce initiatives
Remote Salesforce BSA - INTL India • Virginia Beach, VA, United States
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