Project Management Director - Executive Director

Project Manager Segment Lead

Chase Business Banking operates in over 5,000 branches across the country, providing financial services to approximately 2.5 million business clients. We are the leading bank for small businesses in our key markets, providing deposit and cash management services, payment solutions, and a broad array of lending products to meet our clients' access to capital needs.

As a Project Manager Segment Lead within the Business Banking Project Management Office, you will provide leadership and direction for a portfolio of initiatives aligned to an assigned business segment. You will partner with senior leaders and cross-functional teams across Product, Digital, Technology, Operations, Controls, Risk, Compliance, Legal, Sales, and Change Readiness to prioritize high-impact work, assign project management resources, and maintain accountability for delivery performance and business outcomes. You will lead and develop project managers, reinforce consistent adoption of Project Management Office (PMO) methodologies, tools, Project Management artifacts, and ensure clear governance, transparent reporting, timely escalation, and effective resolution of portfolio risks and issues. Success in this role requires executive presence, strong business acumen, disciplined execution, sound judgment, and the ability to influence across organizational boundaries while advancing continuous improvement and innovation within the PMO.

Job Responsibilities:

• Lead the assigned Business Banking segment portfolio, translating priorities into executable initiatives, measurable outcomes, and clear accountability.
• Oversee demand intake, prioritization, resource assignments, capacity, dependencies, and the appropriate PMO engagement model.
• Maintain accountability for project delivery, governance, operational readiness, and timely resolution or escalation of portfolio risks, issues, and decisions.
• Lead, coach, and develop project managers while reinforcing consistent use of PMO methodologies, tools, artifacts, and delivery standards.
• Build trusted partnerships with senior leaders and cross-functional stakeholders to align priorities, resolve barriers, and support business outcomes.
• Provide clear, accurate, and transparent executive reporting on portfolio progress, outcomes, risks, dependencies, and decisions.
• Champion a high-performance culture, stakeholder feedback, continuous improvement, knowledge sharing, automation, and Artificial Intelligence enabled delivery practices.

Required Qualifications, Capabilities, and Skills:

• Extensive experience leading complex, cross-functional projects, programs, or portfolios in financial services or another regulated environment.
• Proven ability to translate business priorities into executable portfolio plans, prioritize demand, align resources, and deliver measurable outcomes.
• Demonstrated leadership and development of project management professionals, including coaching, performance management, and talent planning.
• Strong command of project and program management, governance, delivery controls, and risk, issue, dependency, and change management.
• Executive-level communication, relationship management, and influencing skills, with success partnering across senior leadership and cross-functional teams.
• Ability to lead through ambiguity, exercise sound judgment, resolve barriers, and drive accountability across a complex matrix organization.

Preferred Qualifications, Capabilities, and Skills:

• Strong knowledge of Business Banking products, client segments, operations, and the regulatory and control environment.
• Experience leading a segment-aligned PMO or enterprise portfolio, including intake, resource allocation, governance, and executive reporting.
• Demonstrated success standardizing PMO methodologies, tools, delivery controls, metrics, and continuous-improvement practices.
• Knowledge of Agile, Waterfall, and hybrid delivery approaches, with experience using automation, AI, and digital tools to improve delivery insight and productivity.
• Project or program management certification, such as Project Management Professional (PMP) or an equivalent credential.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.