Manager, Business Process, Amazon Leo

Amazon Leo | Senior Manager, Business Process Excellence

Project Leo is Amazon's low Earth orbit satellite broadband network. Our mission is to deliver fast, reliable internet to customers and communities around the world. To support that mission, we are building enterprise platforms that scale across manufacturing, supply chain, and business operations as the company expands across factories, product lines, and lines of business.

We are seeking a Senior Manager, Business Process Excellence to serve as the connective tissue across Amazon Leo's manufacturing and finance enterprise application landscape. This role is accountable for end-to-end process architecture and Design Authority governance spanning the full digital thread, from product engineering through manufacturing execution, distribution, and financial close.

This role is not a functional workstream ownership role. Individual application domains (ERP, PLM, MES, SCP, WMS, and others) are owned by their respective Enterprise Applications Functional Leaders. This role works collaboratively across those functional owners to ensure that processes connect seamlessly at organizational boundaries, that handoffs are well-defined, and that the full value stream operates as a single integrated chain rather than a collection of isolated functional solution.

Key job responsibilities:

• Design Authority governance: formal decision rights to approve or reject cross-functional solution designs before application engineering build begins, ensuring clean-core alignment, downstream impact awareness, and end-to-end coherence
• End-to-end process architecture: defining target-state process models, integration specifications, cross-boundary handoffs, and acceptance criteria across the full digital thread
• Cross-functional process standards: establishing how processes connect across organizational boundaries, such as engineering change flows from PLM through BOM through procurement through production through cost settlement
• Process performance accountability: defining outcome metrics, measuring end-to-end cycle time, and diagnosing whether breakdowns stem from process design gaps, system gaps, or governance gaps

A day in the life:

• Process Architecture and Cross-Boundary Design
• Define the target-state process architecture for end-to-end value streams spanning: Design-to-Release, Simulate-to-Validate, Plan-to-Produce, Source-to-Pay, Manufacture-to-Deliver, Inventory-to-Distribute, Record-to-Report, Asset Lifecycle, and Service and Returns.
• Map current-state processes and identify fragmentation, manual workarounds, and cross-functional handoff failures between domains.
• Architect how processes connect at organizational boundaries, specifying where handoffs occur, who owns each segment, and how process performance is measured across the chain.
• Design cross-functional process standards that span multiple teams and systems, such as engineering change flows from PLM through BOM through procurement through production through cost settlement.
• Solve for financial granularity of the cost of manufacturing for each product line, ensuring process design supports accurate cost capture end-to-end.
• Design Authority and Governance
• Establish and lead the Design Authority forum: approve or reject cross-functional solution designs before build, based on clean-core alignment, business value, downstream impact, and validated adoption plans.
• Define process ownership, RACI matrices, and governance forums, ensuring each end-to-end process has a single accountable owner even when it crosses multiple teams and systems.
• Ensure process design decisions support ITGC, GRC, auditability, segregation of duties, and finance-safe operational execution.
• Lead process architecture reviews for major initiatives, ensuring new capabilities integrate with existing end-to-end flows rather than creating isolated point solutions.
• Collaborative Process Design with Functional Owners
• Partner with ERP domain leaders and functional architects to ensure process designs are implementable within system capabilities, advocating for process-led design rather than system-led design.
• Collaborate with manufacturing execution teams on the integration of MES processes with ERP processes, ensuring production order lifecycle, confirmations, goods movements, and quality results flow seamlessly between shopfloor and enterprise systems.
• Work with quality management functional owners to define process architecture spanning incoming inspection, in-process inspection, non-conformance management, supplier quality, and corrective action workflows.
• Partner with warehouse and fulfillment teams to architect goods receipt, put-away, kitting, storage, picking, and shipment processes across multiple storage locations and warehouse types.
• Collaborate on subcontracting and vendor-managed inventory process design, including component provision, consignment settlement, vendor reconciliation, and cycle counting.
• Scalability and Continuous Improvement
• Architect process scalability for new product introduction (NPI), new factory onboarding, and new business line enablement, ensuring process templates extend without requiring full redesign.
• Drive process automation by identifying manual steps that can be eliminated through system configuration, workflow rules, or robotic process automation.
• Drive standard-pattern-first design that maximizes adoption and minimizes technical debt.
• Publish process architecture standards, reference models, and reusable process templates that accelerate delivery across programs and teams.
• Organization and Roadmap
• Build and lead the organization: PMTs, TPMs, site-embedded Support Engineers, and BIEs operating within a fusion team model.
• Own the multi-year capability roadmap, implementation timelines, sprint prioritization, and release sequencing across all workstreams.
• Establish process performance metrics and KPIs: end-to-end cycle time, first-pass yield, automation rate, process compliance, and adoption rates.
• Communication and Influence
• Create PRFAQs, functional design documents, process narratives, and acceptance criteria that define what engineering builds.
• Mentor functional consultants and business analysts on process-first thinking, raising the quality of requirements and solution design across the organization.

Candidate Profile

The ideal candidate brings deep experience designing cross-functional enterprise processes in manufacturing or supply chain environments, with strong knowledge of how ERP systems (SAP or Oracle preferred) enable or constrain process design. Strong candidates think in terms of end-to-end value streams rather than functional modules and demonstrate strong written communication skills with the ability to influence both operational leaders and system architects toward process standards that hold at scale.

This role leads through collaboration rather than command, earning trust across functional boundaries by demonstrating how connected process design serves everyone's outcomes.

Success Metrics

Performance in this role is measured on adoption rates, process efficiency, end-to-end cycle time, first-pass yield, clean-core compliance, capability delivery velocity, and stakeholder satisfaction with the Design Authority process.