Reporting to the Director of Learning, Knowledge Management and Platform Enablement, the Senior Manager, Knowledge Management is a strategic people leadership role responsible for leading the knowledge management function that supports Customer Operations and Coverage Review Operations.
This leader oversees a team of knowledge management professionals responsible for creating, maintaining, governing, and continuously improving operational knowledge assets that support advocate performance, leader effectiveness, operational readiness, and service delivery outcomes. The role ensures operational content remains accurate, accessible, consumable, and aligned to evolving business needs.
The Senior Manager is accountable for knowledge governance, content lifecycle management, content quality, taxonomy execution, contributor enablement, and operational knowledge effectiveness. Working closely with Operations leaders, Training, Quality, Product, Technology, and Operations Enablement partners, this role ensures knowledge management practices support operational performance, improve knowledge usability for people and AI agents, and strengthen advocate confidence and consistency.
This role plays a critical part in advancing a scalable and sustainable knowledge management operating model that enables operational teams to rapidly adapt to business change, leverage emerging technologies, and access reliable information in the flow of work.
Candidates who reside within 50 miles of the following locations will be required to perform onsite 3 days per week: Bloomfield, CT; Chattanooga, TN; Denver, CO; Scottsdale, AZ; St Louis, MO.
Senior Manager, Knowledge Management Strategy & Enablement - Evernorth - Remote • Scottsdale, AZ, United States
Product Transformation Manager/Coach.Guiding both product management practices, principles and agile methodologies within a team or organization, ensuring alignment between business needs and effic... Show more
Responsible for portfolio strategy and product life-cycle management (launch, manage, and retire) for the Ricoh Services, within the Ricoh Digital Ecosystem.Ensure assigned products thrive across a... Show more
Lead enterprise-wide strategy initiatives and guide the resolution of highly complex business challenges requiring long-term vision and innovation.Translate complex data, analytics, financial impac... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Experience Design StrategistAs an Experience Design Strategist embedded in People & Communities (P&C) change initiatives, you design how people build the knowledge, skills, and confidence n... Show more
Join the Future of Commerce with Whatnot!.Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love.Whether it's trading cards, fashio... Show more
AVP, Continuous ImprovementAt LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence.We offer access to cutting-edge resou... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more
At Carvana, we're changing the way people buy and sell cars.With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing au... Show more
They made it easier for me to live, breathe, eat, and stay clean.Without them, I'd be waiting somewhere, waiting for someone to give me a chance to live - Client from Telecare What You Will Do to C... Show more
Information Technology Professional (IT/CTN/IS).Information Systems Technicians, Cryptologic Technician Networks, and Intelligence Specialists keep the Fleet connected, informed, and secure by oper... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Implementation ManagerRecognized as a Best Place to Work Modern Healthcare Join a team where people come first.At Vital Care, we are committed to creating an inclusive, growth-focused environment w... Show more
Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Show more
The RealReal (TRR) is seeking an experienced Enablement leader to support our evolving Inbound Operations organization.This role will drive process standardization and training through strong cross... Show more
Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18/hr.Th... Show more
){kind=logo}
