Job Description
We are seeking a Customer Service Specialist to manage customer cases that require investigation, coordination, and follow-through. This position is responsible for reviewing service-related issues, researching available information, identifying appropriate resolutions, and ensuring customer matters are documented and addressed according to established procedures.
The Customer Service Specialist will work across departments when necessary to resolve cases and will maintain ownership of assigned matters through completion.
Responsibilities include:
Requirements
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services, account support, customer service, account management, sales support, administrative support, hospitality, retail, or another client-facing environment is helpful but not required.
Customer Service Assistant • New York, NY, us
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