Senior Director, Human Resources - U.S.

Senior Director, Human Resources

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

The Senior Director, Human Resources is a key member of the HR leadership team, responsible for driving the HR strategy and execution for the company's operational workforce across warehouse, transportation, and data center environments. This role leads a team of four HR Directors, each supporting designated operating regions or business units, and serves as the primary HR partner to Operations leadership.

While the Vice President, Human Resources owns the enterprise-wide HR strategy and oversees the centers of excellence (Compensation, Talent Acquisition, Learning & Development, Employee Relations, etc.), the Senior HR Director, Operations is accountable for translating those programs into effective, on-the-ground execution across a large, distributed, frontline workforce. This individual ensures consistency, compliance, and quality of HR delivery across all operational sites, and partners closely with centralized functions particularly Employee Relations to ensure operational realities and frontline needs are reflected in program design and case handling.

Key Accountabilities

Leadership & Team Management

• Lead, coach, and develop a team of HR Directors, each responsible for HR delivery within their assigned region, district, or business unit
• Set clear priorities, performance expectations, and accountability standards for the HR Director team
• Build organizational capability and bench strength within the HR Operations team to support company growth
• Partner with VP, HR with Talent Reviews and succession planning for Key positions.
• Foster a consistent, high-performing HR service model across all operational sites

Strategic HR Business Partnership

• Serve as a trusted advisor to Operations leaders (e.g. Regional Directors, Site Leaders) on all people-related matters
• Translate business strategy and operational goals into proactive HR plans that support productivity, retention, safety, and engagement
• Participate in operational leadership meetings, providing HR insight into workforce planning, labor trends, and organizational health
• Anticipate workforce challenges tied to peak season, network expansion, site openings/closures, and volume fluctuations

Workforce & Labor Relations

• Partner closely with the centralized Employee Relations team to ensure ER matters across warehouse, transportation, and data center populations are surfaced promptly, supported locally, and resolved consistently
• Serve as the operational point of escalation between site/HR Director-level issues and the centralized ER team, providing operational context and ensuring timely, accurate information flow
• Support HR Directors in properly identifying, documenting, and escalating ER cases to the centralized team rather than managing resolution independently
• Monitor labor relations risk and trends at the site level, partnering with the VP, HR and centralized ER/Legal teams on labor strategy, organizing activity, or union-related matters where applicable
• Champion a positive employee experience for frontline and hourly populations, reinforcing consistent application of ER policies developed centrally

Program Execution & Cross-Functional Partnership

• Partner closely with Talent Acquisition to ensure staffing strategies meet the high-volume, fast-paced hiring demands of warehouse and transportation operations, including seasonal/peak hiring surges
• Partner with Compensation to ensure pay practices, incentive programs, and job structures are competitive and consistently applied across operational roles
• Partner with Learning & Development to drive frontline leadership development, supervisor/manager training, and onboarding programs tailored to operations
• Ensure consistent rollout and adoption of enterprise HR programs, policies, and initiatives across all sites led by the HR Director team
• Partner with the VP, HR to execute employee engagement initiatives and action plans across Operations, supporting a positive employee experience and continuous improvement

Compliance, Safety & Risk Management

• Ensure HR practices across operational sites comply with federal, state, and local employment law, including wage and hour, leave management, and safety regulations
• Partner with Safety/EHS teams on workforce-related safety initiatives and incident response
• Maintain audit-readiness and consistent documentation standards across the HR Director team's sites

Data, Metrics & Continuous Improvement

• Track and report on key workforce metrics (turnover, time-to-fill, engagement, safety incidents, ER trends) across the operations HR portfolio
• Identify trends across sites/regions and develop targeted action plans to address turnover, engagement, or performance gaps
• Drive standardization of HR processes and best-practice sharing across the HR Director team

Performance Management

• Drive consistent execution of performance management practices, talent calibration, and accountability across operational leadership teams

Qualifications, Experience and Skills

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience)
• 10+ years of progressive HR leadership experience, including experience supporting frontline/hourly, multi-site operations
• Prior experience managing or leading other HR professionals/managers
• Strong working knowledge of employment law, wage and hour regulations, and HR compliance requirements for hourly/non-exempt populations
• Demonstrated ability to influence senior operational leaders and act as a credible, strategic business partner
• Willingness and ability to travel 25%+ to warehouse, transportation, and data center sites

Preferred

• Experience in 3rd party logistics (3PL), supply chain, distribution, transportation, or related industries
• Experience supporting both warehouse/DC and transportation (driver) workforces
• Experience managing HR through peak/seasonal volume cycles
• PHR/SPHR or SHRM-CP/SHRM-SCP certification
• Experience with labor relations or union-avoidance strategy

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in the Dominican Republic without sponsorship now or in the future.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible.

We Make Trade Flow

To Change What's Possible For Everyone.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.

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