Smart Factory Receptionist

The Smart Factory Receptionist is the first point of contact for visitors, drivers, and callers at the plant. This role keeps the front entrance, conference room, and break/coffee area running smoothly and presents a professional, welcoming face for the company while supporting light administrative and traffic-direction needs.

Who We Are:
Founded in 1965, Prince Service & Mfg. has been synonymous with quality work for more than 55 years. From our humble beginnings, to where we are today, serving our customers with superior products has been an unchanging goal for us. Our approach has been passed down through generations, and we are proud to serve both our customers and employees with a foundation in our core values. Without satisfied employees, we can’t serve our customers with the selfless care, ethical nature, and overall integrity we promise. We are proud to maintain an employee-focused company, where our team members feel supported and excited to come to work. We want your confidence and determination to shine in all you do - join our team today!

Location/Schedule: Macon, GA / 1st shift

Requirements

What You’ll Do:

Five Core Accountabilities

1. Greet and manage all visitors, ensuring a professional and secure front-desk experience

• Welcome every visitor, vendor, and contractor promptly and courteously
• Maintain an accurate, up-to-date visitor log (sign-in/sign-out, badges if applicable)
• Notify the appropriate employee when their visitor arrives

2. Answer and route incoming calls in a timely, professional manner

• Answer phones during business hours and direct calls to the correct person or department
• Take accurate messages and ensure timely follow-up
• Maintain a working knowledge of employee extensions/departments

3. Maintain conference room and common area readiness

• Stock and restock snacks, plates, cups, and other conference room supplies
• Ensure the coffee machine and common area are clean and fully stocked daily
• Proactively reset conference rooms between meetings and flag any maintenance issues

4. Direct plant traffic and support facility wayfinding

• Assist drivers and visitors who arrive at the wrong building or entrance
• Provide clear directions to the correct dock, entrance, or office
• Communicate with plant/warehouse staff as needed to confirm delivery or visit details

5. Support general front-office administrative needs

• Handle incoming/outgoing mail and package deliveries
• Assist with basic clerical tasks as assigned (filing, data entry, badge issuance, etc.)
• Order office/kitchen supplies as needed and flag reorder needs before they run out

Who You Are:

• Ability to provide outstanding customer service to visitors, clients, and employees.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor with strong interpersonal skills.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to answer and direct a high volume of phone calls professionally and efficiently.
• Experience scheduling appointments, meetings, and conference rooms.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Strong problem-solving skills and ability to work independently.
• Comfortable using office equipment, including multi-line phone systems, printers, copiers, and scanners.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Dependable attendance and punctuality.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and Teams) preferred.

Benefits

What We Offer:

• Excellent Compensation
• Medical, Dental, & Vision Insurance
• Health Savings Account
• Life & Disability Insurance
• Employee Assistance Program
• Team Meetings
• Employee Committees & Involvement
• Bonus Incentive Program
• Community Service Day
• Team Events & Activities
• Awesome Company Culture

**We kindly ask that applicants refrain from contacting the company directly regarding application status. Qualified candidates will receive a phone screen invite from the recruiting team.**

Prince Service & Manufacturing is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.