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CDK Global
Resolution AnalystCDK Global • Austin, TX, USA
Resolution Analyst

Resolution Analyst

CDK Global • Austin, TX, USA
2 days ago
Salary
$28.00–$30.00 hourly
Job type
  • Full-time
Job description

Position Summar

y:

The Resolution Analyst is responsible for issue resolution and arranging for past due amounts and proactively calling on critical account base, process billing adjustments, dispute management, and reconciliation of payments and contracts as needed.

Responsibilities:

  • Resolves escalated client issues/disputes using problem solving skills
  • Researches issues which includes contacting internal CDK business groups to determine resolution
  • Provides account reconciliations to include contract versus invoice and payment application
  • Attend critical calls to review book of accounts assigned, discuss balances due, and payment status on delinquent accounts
  • Meet monthly Department A/R Goals and Service Level Agreements (SLA)
  • Create Manual Invoice Presentments per client specifications
  • Review and validate Disputes, process credit memos, billing adjustments, and correct billing errors as needed
  • Collect on short pays/deductions in error and follow up on delinquent accounts, including Bad Debt Write-Offs and escalating collection efforts as needed
  • Responsible for handling all correspondence from internal and external clients timely
  • Updates management on potential issues. Makes recommendations on resolution and ways to prevent future issues, after root cause evaluation
  • Organize priorities to meet deadlines and meet client expectations
  • Acts as a Subject Matter Expert (SME) for Collections Specialists
  • Contribute on projects, process, and systems to drive continuous improvement

Preferred Qualifications:

  • Some college
  • Minimum 2 years of experience in a finance, customer service or collection, or contracting background
  • Knowledge of Salesforce Billing
  • Cognos Analytics
  • Power Bi
  • Advanced Excel knowledge
  • Dealership Knowledge
  • Bilingual (English /French-Canadian)

Compensation: $28.00 - $30.00/hour

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

  • Paid Time Off (PTO)

  • 401K Matching Program

  • Tuition Reimbursement

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Resolution Analyst • Austin, TX, USA

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