Area Supervisor
Ross StoresEugene, OR, United StatesPrimary Location: Oregon, Lane, Eugene, Eugene OR.Work Locations: Eugene OR 1167 Valley River Drive Eugene 97401. Show more
Area Content Manager Restoration ContentsIICRC • Springfield, OR, United States
Area Content Manager Restoration Contents
IICRC • Springfield, OR, United States
9 hours ago
Salary
$50,000.00–$65,000.00 yearly
Job type
- Full-time
Job description
Area Content Manager (ACM)
Location: Eugene / Springfield
Department: Restoration Services Contents & Textiles
Employment Type: Full-time
We are seeking a skilled and detail-oriented Area Content Manager (ACM) to lead our Content Pack Out, Cleaning, and Textile Cleaning division. In this leadership role, you will oversee the cleaning and restoration of clients' personal belongings, textiles, and valuables impacted by fire, water, smoke, or mold damage. You will be responsible for managing pack-out teams, overseeing project scheduling, working directly with our Customer Communication Manager to align scope with customers and insurance carriers, and controlling costs to ensure project profitability. This is a key leadership position focused on operational excellence, customer satisfaction, and team development.
Key Responsibilities
- Lead and manage content and textile restoration technicians, including pack-out teams, ensuring all jobs are executed with precision, safety, and care.
- Coordinate and manage scheduling of all content-related projects across the Portland territory.
- Collaborate closely with the Customer Communication Manager to align scope, expectations, and documentation with both customers and insurance adjusters.
- Oversee pack-outs, move-backs, and storage logistics to ensure secure handling and timely service.
- Maintain strong communication with insurance adjusters and stakeholders to win and retain projects.
- Ensure accurate estimating, billing, and collections for all content projects within the territory.
- Conduct quality control and final inspections to ensure restored items meet or exceed client expectations.
- Monitor and control project costs, including labor, materials, and logistics, to maintain profitability.
- Supervise teams during on-site inventories and documentation for insurance and tracking purposes.
- Determine appropriate cleaning and restoration methods based on material and damage type.
- Support the growth and scalability of the content operation by refining systems and mentoring team members.
Qualifications
- High school diploma or equivalent; restoration-related certifications are a plus.
- 46 years of experience in content restoration, textile cleaning, or a similar field.
- Strong leadership and team management experience in a field-based environment.
- Demonstrated success in scheduling, logistics, and team coordination.
- Excellent communication and customer service skills.
- Detail-oriented with strong organizational and documentation abilities.
- Proficient in technology platforms for inventory tracking and estimating.
- Knowledge of cleaning equipment, restoration techniques, and best practices.
- Must hold a valid driver's license with a clean driving record.
- Preferred: Experience with ICAT Inventory System and Xactimate estimating software.
Key Competencies
- Leadership & Team Development: Ability to coach, lead, and motivate diverse field teams.
- Scheduling & Operations Management: Strong skills in coordinating field resources and project timelines.
- Customer & Insurance Relations: Maintain clear communication with clients and adjusters to ensure scope alignment and satisfaction.
- Technical Restoration Knowledge: Deep understanding of textile/contents cleaning and restoration practices.
- Financial Accountability: Skilled in managing job costs, budgets, and profitability metrics.
Compensation: $50,000.00 - $65,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Create a job alert for this search
Area Content Manager Restoration Contents • Springfield, OR, United States
Similar jobs
Online Work From Home
Online Consumer Panels AmericaRiver Road, Oregon, USProduct Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Campus Life Sheldon Area Director
Greater Cleveland Youth For ChristEugene, OR, United StatesCampus Life Sheldon Area Director.The Campus Life Area Director role is a position that requires spiritual and organizational leadership skills, fundraising capability, the ability to work with and... Show more
Work-From-Home Online Product Tester - $45 per hour
Online Consumer Panels AmericaRiver Road, Oregon, USProduct Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Brand Manager North America
East West TEA Company, LLCEugene, OR, United StatesEast West Tea is seeking a talented, passionate, and experienced Brand Manager to join our Brand Experience team!.The Brand Manager works closely with the Senior Brand Manager to work with cross-fu... Show more
Online Work-From-Home - $45 per hour - No Experience
Online Consumer Panels AmericaSanta Clara, Oregon, USProduct Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Be You. Be Bayer.
Bayer GlobalEugene, OR, United StatesAccountable for achieving revenue goals for the area.Execute comprehensive strategies and initiatives to drive revenue growth and market share in the region.Work within the financial framework prov... Show more
Agency Sales Representative (Remote - US & Canada)
KanopiEugene, OR, United StatesThis position is open to applicants in the US and Canada.About Our CompanyKanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Dru... Show more
Account Executive - KLSR TV
Cox Media GroupEugene, OR, United StatesLocation:OR-EugeneJob Title:Account Executive - KLSR TVPosition OverviewAre you a problem solver? Can you help others identify their goals and get them from where they are to where they want to be?... Show more
Travel Nurse RN - Home Health - $2,421 per week in Portland, OR
TravelNurseSourceEugene, Oregon, USRegistered Nurse (RN) | Home Health.TravelNurseSource is working with Lancesoft Inc to find a qualified Home Health RN in Portland, Oregon, 97225!.We are currently seeking qualified candidates for ... Show more
Flexible remote AI work. Your schedule. Paid weekly, straight to your bank account.
Meridian.aiEugene, OR, USReview and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Show more
Market Development Manager, AI Scientific Platform
Thermo FisherEugene, OR, United StatesAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale.Join our colleagues in bringing our Mission to life every single day to ... Show more
Regional Manager
Aspen DentalEugene, OR, United StatesAt Aspen Dental, we put you first, offering the security and job stability that comes with working with a world-class dental service organization (DSO).Our best-in-class training program, competiti... Show more
Water Restoration Operations Manager
SERVPROEugene, OR, United StatesOPERATIONS MANAGERPrimary Role: Manage production operations, ensuring jobs are completed according to SERVPRO production processes and procedures.Manage all aspects of Franchise production.Keep ow... Show more
Travel Nurse RN - Home Health - $2,121 to $2,438 per week in Portland, OR
TravelNurseSourceEugene, Oregon, USRegistered Nurse (RN) | Home Health.Fusion Medical Staffing is seeking a skilled Home Health RN for a 13-week travel assignment in Portland, OR.As a member of our team, you'll have the opportunity ... Show more
Online Remote Work
Online Consumer Panels AmericaRiver Road, Oregon, USProduct Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Website Project Manager (US & Canada - Remote - PST)
Kanopi StudiosEugene, OR, United StatesThis position is open to applicants in the US and Canada.About Our CompanyKanopi Studios is a Design, Development & Support Agency with a fully distributed team of people who are experts in Dru... Show more
Online Survey Participant: Work Remote and Earn Up To $25 Per Survey
Earn HausCottage Grove, OR, USLooking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Travel Nurse RN - Home Health in Portland, OR
TravelNurseSourceEugene, Oregon, USRegistered Nurse (RN) | Home Health.Competitive weekly pay (inquire for details) .TravelNurseSource is working with Titan Medical Group to find a qualified Home Health RN in Portland, Oregon, 97086... Show more
Travel Nurse RN - Home Health - $2,076 to $2,386 per week in Portland, OR
TravelNurseSourceEugene, Oregon, USRegistered Nurse (RN) | Home Health.Fusion Medical Staffing is seeking a skilled Home Health RN for a 13-week travel assignment in Portland, OR.As a member of our team, you'll have the opportunity ... Show more