Customer Service and Sales Team Member
Katie Kelly State Farm Bellevue, WA
Katie Kelly State Farm is seeking an outgoing, detail-oriented Customer Service and Sales Team Member to join our Bellevue office. This role is ideal for someone who enjoys helping people, building relationships, and growing professionally in a supportive, customer-focused environment.
Youll work directly with State Farm customers to provide knowledgeable service, identify their needs, and recommend appropriate insurance products. The position includes sales to warm customersindividuals who already have an interest in or relationship with State Farmalong with ongoing policy service and account support.
What Were Looking For
The ideal candidate is someone who brings positive energy to every interaction, takes pride in getting the details right, and is motivated to grow with the team. You should be comfortable balancing customer service with sales conversations and genuinely enjoy helping customers make informed decisions about their insurance coverage.
Benefits
Annual Base Salary + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Responsibilities
Responsibilities
Provide friendly, professional customer service by phone, email, and in person.
Build strong relationships with customers and help address their insurance needs.
Assist with policy questions, changes, billing concerns, renewals, and general account service.
Follow up with warm customers and identify opportunities to recommend additional insurance products.
Explain coverage options clearly and accurately.
Maintain detailed, organized, and accurate customer records.
Meet individual and team service and sales goals.
Follow established procedures and State Farm guidelines.
Continue developing insurance knowledge and professional skills.
Requirement
Qualifications
Previous customer service experience required.
Ability to pass the Property and Casualty insurance licensing exam is required.
Strong attention to detail and excellent organizational skills.
Outgoing, personable, and comfortable speaking with customers.
Excellent verbal and written communication skills.
Self-motivated, dependable, and willing to take initiative.
Comfortable discussing customer needs and making appropriate product recommendations.
Desire to learn, grow, and build a long-term career.
Bilingual in Vietnamese, Chinese, or Spanish is a plus.
Insurance experience or an existing license is helpful but not required.
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