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Public Partnerships | PPL
Enrollment SpecialistPublic Partnerships | PPL • Remote, Virginia, United States
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Enrollment Specialist

Enrollment Specialist

Public Partnerships | PPL • Remote, Virginia, United States
12 days ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Follow up on referrals for participant-directed services
  • Support individuals/employers and providers in completing enrollment documentation
  • Identify and resolve barriers and bottlenecks to timely enrollment
  • Coordinate with case management and service/support coordination entities
  • Collaborate with stakeholders to minimize enrollment cycle times and ensure timely, complete provider payments
  • Process enrollment documentation, obtain employer identification numbers, complete criminal background checks, and handle other enrollment requirements
  • Communicate referral corrections and update participant and provider enrollment statuses in portals and systems
  • Support workforce management delegation to meet service levels
  • Assess participants’ and authorized representatives’ ability to communicate, learn, act as employers, and self-direct services
  • Communicate needed supports and accommodations
  • Perform in-home visits as applicable
  • Document and report inability to self-direct appropriately
  • Educate participants and employers on fiscal intermediary interactions, authorized services, timesheets, provider enrollment, and self-direction
  • Provide person-centered program education and guidance
  • Explain participant, authorized representative, and provider roles and responsibilities, including payroll, vendor payments, tax withholding, and reporting
  • Provide direct and train-the-trainer instruction on program rules, Financial Management Systems, online enrollment, service time capture, portals, and emerging technologies
  • Train on identification and reporting of suspected fraud, abuse, neglect, and exploitation
  • Identify, report, and follow up on suspected fraud
  • Assess and report participant abuse, neglect, and exploitation according to protocol
  • Maintain documentation of services and time in accordance with policies and procedures

Requirements:

  • Must reside in the state of Virginia
  • Strong customer service and support experience
  • Proficient in Microsoft Office Suite, CRM, Nexus, Better Online, Adobe Sign platforms and web-based applications
  • High aptitude for process assessment, improvement, and recommendations
  • Exceptional verbal and written communication skills
  • Ability to develop strong working relationships with external and internal stakeholders
  • Related bachelor’s degree preferred; can be substituted with 1+ years of related experience
  • Additional education and experience requirements as indicated by state contract requirements
  • Minimum of one (1) year of experience serving individuals with disabilities and/or aging adults preferred
  • Ability to perform regular business travel and applicable in-home visits

Benefits:

  • Remote work arrangement
  • Regular business travel
  • Base salary within the posted range
  • Equal opportunity and inclusive workplace culture
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Enrollment Specialist • Remote, Virginia, United States

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