We’re looking for a full-time Bilingual Client Experience Agent to serve as a trusted guide for prospective and existing clients by creating a welcoming and supportive experience throughout the client journey. Working closely with Attorneys and Case Managers, you will ensure seamless client communication, coordinate consultations, maintain accurate client information, and address client needs in a timely and professional manner. Ready to take the next step in your career? Apply today!
Compensation:
$16 - $21 hourly
Responsibilities:
Manage high volumes of client communication with care and efficiency
Provide supportive, high-standard customer service experience
Respond to incoming prospective client calls, emails, and text messages
Schedule, confirm, and coordinate attorney consultations
Follow up with potential and existing clients
Document and record client information accurately in firm systems
Maintain confidentiality while handling sensitive client information
Identify and escalate urgent client matters appropriately
Follow established workflows, policies, and quality standards
Take on special projects and other duties as assigned
Qualifications:
Fluent in English and Spanish (written and verbal)
Strong written, phone, and interpersonal communication skills
Possess good customer service skills, listening skills, presentation skills, and communication skills
Proactive, collaborative, and detail-oriented
Excellent customer service skills with 2+ years of experience in customer service
Works well under pressure while maintaining professional phone and in-person etiquette
Strong organizational and multitasking abilities
Proficient with computers, Microsoft Office, and Adobe Acrobat
About Company
We are a nationally renowned immigration law firm with excellent training, mentorship, and growth opportunities. We create and defend the opportunity for individuals, families, and businesses to seek and achieve their American Dream.
What You Get
Paid time off, including holidays
Health, dental, and vision insurance options
401(k) with employer contribution and profit sharing
Competitive compensation based on experience
What You’ll Love About Working Here
You’ll help people during important moments in their lives
Our team is mission-driven, supportive, and collaborative
The work is meaningful, and your impact is felt immediately
Bilingual Intake Specialist • Atlanta, GA, US
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