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Sumeru Solutions
Shopfloor Field SupportSumeru Solutions • Athens, GA, United States
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Shopfloor Field Support

Shopfloor Field Support

Sumeru Solutions • Athens, GA, United States
15 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Responsibilities

  • Serve as the primary IT contact for escalated Technical Services support
  • Support network and infrastructure teams with troubleshooting and projects
  • Coordinate resolution of Priority 1 and Priority 2 incidents including afterhours on call support
  • Work with MLL personnel to identify issues and define future state requirements
  • Coordinate application support for incidents and service requests in the plant
  • Act as the single point of contact and project lead for complex service requests and local projects
  • Monitor service levels and support the health of Technical Services including network reliability availability and capacity
  • Work with MLL stakeholders including execution systems teams plant engineers and technicians
  • Assist with site asset planning deployment and decommissioning
  • Coordinate end-user support and service desk activities
  • Coordinate application installations and ensure proper operation
  • Liaise with network vendors on equipment repair and maintenance
  • Provide initial troubleshooting for applications and coordinate escalation through resolution
  • Support and coordinate site technical change control activities

Qualifications Skills

  • 5 years of experience in site IT support and incident management
  • Proficiency in ITIL processes and service asset management
  • GxP knowledge preferred
  • Strong knowledge of network infrastructure including firewalls switches routers IP subnetting and Layer 14 security
  • Ability to work independently and provide off-hours support
  • Strong multitasking coordination and organizational skills

Preferred additional Skills

  • Experience supporting IT infrastructure in a manufacturing plant environment
  • Knowledge of SCADA MES and Kepware is a plus
  • Ability to coordinate effectively across teams and departments
  • Familiarity with general project management principles
  • Knowledge of multiple Windows operating systems and databases

Skills

Mandatory Skills : Shopfloor Field Support

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Shopfloor Field Support • Athens, GA, United States

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