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Qureos Inc
Help Desk SpecialistQureos Inc • United, United States
Help Desk Specialist

Help Desk Specialist

Qureos Inc • United, United States
16 hours ago
Job type
  • Full-time
Job description

Job Description: Help Desk Specialist at Quality Floor Service

Summary:

Quality Floor Service is seeking a highly skilled and motivated Help Desk Specialist to join our team. As a family owned and operated business, we take pride in delivering top-notch hardwood flooring services to our clients in South Carolina. The ideal candidate will have a passion for providing exceptional customer service and a strong technical background to assist with troubleshooting and resolving IT issues. This is a full-time, remote position with a competitive salary ranging from USD 35-55 per hour.

Key Responsibilities:

  • Respond to customer inquiries and provide technical support via phone, email, or chat
  • Troubleshoot and resolve hardware and software issues
  • Install and configure computer systems, networks, and peripherals
  • Maintain accurate records of customer interactions and issue resolutions
  • Collaborate with team members to identify and implement solutions to recurring technical problems
  • Stay updated with the latest technology trends and provide recommendations for improvement
  • Train and educate team members on new systems and processes

Requirements:

  • Bachelor's degree in Computer Science, Information Technology or related field
  • Minimum of 2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Proficient in Windows and Mac operating systems
  • Knowledge of network protocols and basic troubleshooting techniques
  • Ability to work independently and in a team environment
  • Customer-oriented with a strong focus on providing exceptional service

Benefits:

  • Competitive salary with potential for growth
  • Work remotely from the comfort of your own home
  • Paid time off and holidays
  • Health insurance and retirement benefits
  • Opportunities for training and professional development

Join our team at Quality Floor Service and be a part of a company that values its employees and strives for customer satisfaction. Apply now and take the first step towards a rewarding career in the hardwood flooring industry.

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Help Desk Specialist • United, United States

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