Technical Service

Technical Service Representative

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

Job Description

To provide efficient and timely technical assistance to assigned customers in matter relating to their packaging equipment operations and to facilitate customer quality and packaging performance improvement. Level II: Possess a mechanical and electrical technical aptitude with the ability to troubleshoot most packaging machine issues. Occasionally requires management support to handle difficult issues.

WHAT YOU GET TO DO

• Acts as a safety leader and puts safety first in all responsibilities.
• Understands customer requirements relating to problems to products and equipment.
• Services customer equipment, where applicable, to maintain optimum performance of equipment, packaging films and shrink bag materials.
• Identifies machinery and packaging film/shrink bag problems and ensures that they are properly communicated to the appropriate staff representatives.
• Maintains accurate and timely reports on work activities and time utilization.
• Performs and completes package/shrink bag and machine audits on packaging machines.
• Participates in field trials of new packaging materials.
• Assists in the installation and start-up of all packaging equipment manufactured and sold by Amcor.
• Provides input, as requested, into the design, installation and start-up of packaging equipment manufactured by outside suppliers or RE&D.
• Responsible for scheduling own time and travel and determining priority of customer calls.
• Conducts training for the customers on proper operation and maintenance of equipment and Amcor film.
• Assists on projects and may take the lead on smaller tasks within an overall project.
• Works on special projects as assigned.
• Establishes and maintains effective relations with customers, sales personnel and internal Amcor staff personnel.
• Completes KMS reporting within 5 days, completes expense reports within a month of business trip and turns in weekly schedules within designated time frame.

What We Value

• Customer Orientation – demonstrated concern for satisfying one's external and/or internal customers
• Building Collaborative Relationships – the ability to develop, maintain, and strengthen partnerships with others inside or outside of the organization who can provide information, assistance and support.
• Initiative – identifying what needs to be done and doing it before being asked to or required by the situation
• Technical Expertise – depth of knowledge and skill in a technical area
• Results Orientation – continuously delivers and executes on tasks in order to ensure compliance within established guidelines
• Attention to Communication – ensuring that information is passed on to others who should be kept informed; both oral and written communication is clear and concise

What We Want From You

• Education: Technical Degree
• Experience: 3-5 years experience in food packaging industry (material & machinery)
• Willing to travel 60% or more and holds a valid driver's license
• Great verbal and written communication skills

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)