SHIFT LEADER - Camillus, NY

Job title: shift leader

The Shift Leader is responsible for the
profitability and overall operation of the restaurant as a compliment to the
manager in charge and also in their absence. A majority of the time will be
spent leading the team to meet a high guest experience along with training and
coaching new and existing employees.

Guest First Culture

Embracing
a guest first culture is not a strategy; it is the way we should execute our
business. Start by taking personal responsibility to provide the best guest
service in the industry. Together, we can accomplish this by delivering what
our guests want: quality products; fast, friendly service; and a clean
restaurant. Quality products are prepared using the proper systems and recipes
the way the guest ordered it. Friendly service starts with you - a warm
greeting, a smile, and a thank you go a long way. A clean restaurant provides
the guest with the atmosphere they want.

Let's make their day ... every guest,
every day.

REsponsibilities include (but not limited to) the following

Operations
Excellence for Guest Satisfaction

·
Holds the guest as their highest
priority and role models exceptional guest service

·
Acknowledges
all guests with a friendly smile and is highly responsive to needs and special
requests

·
Empowers
the team to satisfy guests and resolve problems

·
Communicates
clearly with each guest in a friendly and courteous way

·
Ensures
all orders are completed and packaged accurately and within Dunkin’ Donuts
speed of service standards

·
Monitors
and adjusts the products in the back case according to Dunkin’ Donuts
merchandising and product appearance standards

·
Consistently
serves quality food and beverages to each guest

·
Educates
on the Guest Satisfaction Survey program and ensures receipt are issued with
each order

·
Ensures
service with speed are met throughout each shift at Drive Thru and Front
Counter

·
Executes
team service through effective deployment and communication

·
Ensures
the restaurant meets food safety, sanitation and cleanliness standards during
shift

·
Assists
with equipment maintenance and calibration

·
Performs
travel paths interacting with guests and taking appropriate action as needed

·
Utilizes
Red Book or similar tool to track required documentation

·
Guards
the safety and security of the crew members and guests by proactively
identifying and addressing opportunities

Team
Environment

·
Supports a respectful team environment

·
Embraces
learning and faces new challenges with enthusiasm

·
Supports the training of new crew
members as requested by the Restaurant Manager

·
Recognizes crew
members for their efforts and contributions during the shift

·
Provides consistent coaching that drives
performance of the team to achieve goals

·
Seeks
feedback from others and responds positively to coaching

Profitability

·
Drives sales through execution of
product promotions including sampling and ensuring crew can properly describe
and prepare all promotional products

·
Provides
feedback, information and suggestions to Restaurant Manager

·
Communicates shift goals and results to
team

·
Ensures the shift is properly staffed
and the team is properly deployed to meet standards and goals

·
Manages cash over/short during shift through
accurate counting and cashier assignment

·
Manages food cost during shift through
accurate tracking and minimizing waste, following prep plans, and completing
daily inventory as assigned

·
Manages labor cost during shift through
proper delegation, balancing guest focus with task assignment

·
Reports all equipment and facility issues
to Restaurant Manager

·
Ensures processes and policies are
followed on their shift

QUALIFICATIONS

·
Fluent in English

·
Restaurant, retail, or supervisory experience

·
Basic computer skills

·
At least 18 years of age (where applicable)

·
Basic writing skills

·
High School diploma, or equivalent

·
Basic math
skill and financial acumen

·
Must have
open availability to work all shifts

·
Capable of standing for 6+ hours and for lifting up to 30lbs

Competencies

Guest Focus

·
Understands
and exceeds guest expectations, needs and requirements

·
Develops
and maintains guest relationships

·
Displays
a sense of urgency with guests

·
Seeks
ways to improve guest satisfaction; asks questions, commits to follow-through

·
Resolves
guest concerns by following Brand recommended guest recovery process

Passion for Results

·
Sets
and maintains high standards for self and others, acts as a role model

·
Consistently
meets or exceeds goals

·
Contributes
to the overall team performance; understands how his/her role relates to others

·
Sets,
prioritizes and maintains focus on important activities

·
Reads
and interprets reports to establish goals and deliver results

·
Seeks
ideas and best practices from other individuals, teams, and networks and
applies this knowledge to achieve results

Problem Solving and Decision Making

·
Identifies
and resolves issues and problems

·
Uses
information at hand to make decisions and solve problems; includes others when
necessary

·
Identifies
root cause of a problem and implements a solution to prevent from recurring

·
Empowers
others to make decisions and resolve issues

Interpersonal Relationships & Influence

·
Develops
and maintains relationships with team, peers, cross functional partners and
supervisors

·
Operates
with integrity; demonstrates honesty, treats others with respect, keeps
commitments

·
Encourages
collaboration and teamwork

·
Leads
others; negotiates and takes effective action

Conflict Management

·
Seeks
to understand conflict through active listening

·
Recognizes
conflicts as an opportunity to learn, improve and grow personally and
professionally

·
Resolves
situations using facts involved, ensuring consistency with policies and
procedures

·
Escalates
issues as appropriate

Business and Financial Acumen

·
Understands
guest and competition; translates and applies own expertise to address business
opportunities

·
Approaches
situations with an innovative mind and looks beyond the obvious to deliver solutions
and implement change

·
Has
a working knowledge of profit and loss and other key financial measurements in
order to identify business trends, make adjustments accordingly and set goals

·
Understands,
analyzes and communicates the key performance/profit levers and manages to
these measures

WHAT WE OFFER
With 250+restaurants in our network you will have the opportunity to grow internally and learn new skills

• Health insurance
• 401k per company policy

“With 200+ locations in 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. If hired, Cafua Management Company will be your only employer”

Cafua Management Company is an equal-opportunity employer and complies with all applicable federal, state, and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, gender identity, genetic information, military/veteran status, or any other basis prohibited by applicable law.

If you believe you have been discriminated against or have concerns about the company's compliance with EEOC guidelines, please contact our Human Resources department at HR@Cafuamanagement.com.