Employee Relations Operations Manager

Employee Relations Operations Manager

Are you looking to make an impact within an HR organization? As the Employee Relations Operations Manager, you'll navigate complex employee challenges, mitigate risk, and help shape a culture where colleagues can thrive. This role is hybrid out of our Chicago, IL office. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

The ER Operations Manager is responsible for, but not limited to the following:

• Provide strategic guidance on employee relations matters, ensuring alignment with global standards while maintaining compliance with local regulatory and employment law requirements.
• Oversee resolution of complex employee inquiries, investigations, performance matters, workplace concerns, and organizational change activities, raising risks appropriately.
• Partner with Legal, Compliance, and People teams to mitigate employee relations, regulatory, and reputational risks.
• Build strong stakeholder relationships to deliver practical, risk-balanced solutions that support organizational objectives and colleague outcomes.
• Assess case trends, service metrics, and ER data to identify emerging risks, inform decision-making, and drive proactive solutions.
• Ensure timely escalation of high-risk or sensitive matters while maintaining accurate case documentation and governance controls.
• Leverage analytics and trend reporting to improve processes, enhance service delivery, and support workforce and ER strategies.

This position manages a team of Senior Specialists responsible for delivering high-quality employee relations support and consultation across a broad range of colleague and manager inquiries. This role ensures timely, compliant, and consistent resolution of matters while balancing global standards with local legal requirements. Acting as a trusted advisor to business leaders, People Partners, Legal, and Compliance teams, the manager drives service excellence, manages risk, uses data trends to identify opportunities and escalate concerns, and ensures delivery against SLAs while fostering strong partnerships and continuous improvement.

Skills and experience that will lead to success:

• Proven experience leading teams, ideally in a virtual or global environment.
• Knowledge of Employee Relations and Labor Laws.
• Experience with incident management software such as EthicsPoint.
• Education: Bachelor's degree or equivalent years of industry experience.

Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $110,000 - $115,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary.

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.