Human Resources Manager

Sheraton New York Times Square

The Human Resources Manager supports and manages the daily Human Resources functions of the hotel, providing guidance and support to team members and operational leaders across all departments. This position reports to the Director of Human Resources and serves as a trusted resource on employee relations, recruitment, onboarding, benefits, leave administration, timekeeping and payroll support, labor relations, training, compliance, and Human Resources policies and procedures.

The Human Resources Manager partners closely with the Director of Human Resources, General Manager, Finance leadership, department heads, MCR corporate support teams, and union representatives to promote consistent employment practices, maintain compliance, support hotel operations, and foster a respectful and productive workplace.

Leadership Expectations

The Human Resources Manager is expected to exercise sound judgment, maintain the highest level of confidentiality, communicate effectively, and model MCR's values of Integrity, Communication, Respect, Teamwork, Service, Innovation, Professional Growth, Profitability, and a Can Do Attitude.

Essential Duties and Responsibilities

The following duties describe the primary responsibilities of the position. Responsibilities may be adjusted based on hotel needs and organizational priorities.

Human Resources Operations & Team Member Support

• Serve as an accessible and reliable Human Resources resource for team members and managers regarding policies, benefits, leaves of absence, pay and timekeeping questions, workplace concerns, and HR procedures.
• Maintain accurate team member information in Dayforce and other approved HR systems.
• Maintain complete, confidential, organized, and audit-ready personnel and Human Resources records.
• Coordinate benefits enrollment, qualifying life event changes, leave programs, workplace accommodations, and return-to-work processes in partnership with MCR Benefits, Payroll, Legal, and Labor Relations, as appropriate.
• Administer and support applicable leave programs, including FMLA, Paid Family Leave, workers' compensation, and other federal, state, city, and company-provided leaves.
• Support workers' compensation claims, workplace incident reporting, unemployment claims, employment verifications, and related documentation.
• Conduct and assist with prompt, fair, objective, and well-documented workplace investigations.
• Provide guidance to managers regarding performance management, attendance, coaching, corrective action, documentation, and consistent application of company policies.
• Coordinate employee separations, including required documentation, final payroll information, return of company property, system and access removal, and exit interviews.
• Respond to team member questions and concerns in a professional, timely, and confidential manner.

Talent Acquisition & Workforce Administration

• Manage and support the recruitment process, including job requisitions, approved postings, applicant screening, interviews, candidate selection, offers, and required pre-employment processes.
• Coordinate new-hire onboarding, employment eligibility verification, background screening, wage notices, orientation, policy acknowledgments, and system access.
• Partner with department leaders to identify staffing needs, prioritize vacancies, and support internal promotions, transfers, and succession planning.
• Facilitate and support new-hire orientation and ensure new team members receive required employment information and training.
• Support performance review processes, employee development, training initiatives, recognition programs, and engagement activities.
• Monitor workforce trends, vacancies, turnover, and staffing concerns and recommend appropriate actions to improve retention and workforce stability.

Core Competencies

• Exceptional accuracy and attention to detail.
• Strong judgment, integrity, and confidentiality.
• Clear written and verbal communication.
• Sound investigation, documentation, conflict resolution, policy interpretation, and problem solving skills.
• Ability to organize competing priorities and meet firm weekly deadlines.

Working Conditions and Schedule

• This is an on property leadership position in a hotel that operates 24 hours each day and 7 days each week.
• The regular schedule must support weekly payroll deadlines and may require flexibility during payroll close, audits, investigations, open enrollment, emergencies, or periods of significant hotel activity.
• The role regularly uses a computer and telephone and may involve sitting, standing, walking through hotel work areas, attending meetings, and reviewing records for extended periods.
• Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.

Equal Employment Opportunity

MCR and its corporate affiliates are Equal Opportunity Employers. MCR and its affiliates do not discriminate on the basis of race, color, sex, including pregnancy and gender identity, religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
• For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.

What we offer/What's in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members