Customer Service Lead
Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.
At Serenity, we’re building high-impact teams and transforming the way people experience well-being.
You Know How to Serve. We’ll Teach You How to Guide.
We’re not looking for industry-specific experience—we’re looking for impactful, service-minded leaders who can connect, inspire, and guide others. If you’re driven to help people and skilled at having meaningful conversations, we’ll provide the training and support you need.
The Role: Customer Service Lead
As a Customer Service Lead, you’ll help individuals take meaningful steps forward on their personal journeys. You’ll provide guidance, ensure they understand their options, and support them throughout the process. You’ll also lead by example, fostering a culture of trust and exceptional service within your team.
If you're ready to take your customer service leadership to a mission-driven role, this is your opportunity.
What You’ll Do
What You Need
Why You’ll Love Working Here
Who We Are
We use advanced technology to improve well-being and offer hope when traditional approaches haven’t worked. Our people-first philosophy drives meaningful results, and we’re changing lives every day.
We are an Equal Opportunity Employer. If you’re qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.
Customer Service Lead • Alexandria, VA, US
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