Job Summary:
This position is to assist the General Manager in the Front Office and Housekeeping operations, including training and managing the front desk staff, housekeeping and laundry; delivering quality customer service; account receivable and resolving guest issues.
This role is pivotal in maintaining and coordinating communication between the Front Office, housekeeping department, and management.
Major responsibilities include:
· Supervise Front Office personnel performing front desk duties as required, including greeting guests, answering the telephone, performing guest transactions, and operating the Front Office computer systems.
· Supervise housekeeping and laundry staff to assure the cleanliness of the hotel is up to standard
· Direct and control Front Office activities and ensure adherence to hotel standards, policies, and procedures.
· Greet guests warmly and perform registration procedures.
· Provide supervisory assistance to all Front Office personnel when dealing with escalated situations. Assist guests with issues and complaints with empathy and a focus on guest satisfaction.
· Work closely with staff to ensure high-quality customer service.
· Resolve and communicate all customer service issues to the General Manager.
· Ensure that the proper image is being maintained by all staff members with respect to grooming and uniform standards.
· Ensure that qualified personnel are selected, hired, and trained in all areas of responsibility.
· Display fair treatment with respect to disciplinary actions and provide supportive documentation.
· Prepare all necessary department schedules.
· Monitor and analyze the Front Office payroll to maximize the quality of guest services provided while realizing full profit potential.
· Achieve optimum occupancy and average room rate for the purpose of maximizing revenue.
· Keep all departments notified of any fluctuations in business levels, special guests, groups, etc.
· Develop and maintain effective working relationships and communication with all hotel departments to ensure maximum productivity and morale, and quality guest services.
· Develop relationships with clients, including tracking and recognizing return guests, group contacts, etc., to provide quality personalized guest services.
· Display a high degree of professionalism and integrity.
· Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction and revenue, as well as reducing costs.
· Respond properly to and take a supervisory role in any hotel emergency or safety situation. Train employees on emergency procedures.
· Oversee all property operations in the General Manager’s absence.
· Responsible for Account Receivable. Do daily invoicing and post payment. Review aging report every other week and follow up on payment that is over 30 days.
· Perform other related duties as instructed by management.
· Act as the Manager on Duty in absence of the General Manager
Qualifications:
· College degree preferred or equivalent training/experience.
· A minimum of 2 years hospitality experience.
· Previous guest services experience preferred.
· Proficient in guest services and team development.
· Excellent written and oral communication skills.
· Strong leadership skills and interpersonal communication skills.
· Excellent computer and typing skills. Microsoft Office proficiency.
· Know Opera system and IHG experience is a plus.
· Ability to work a flexible schedule, including evenings, holidays, and extended hours based on business needs.
Physical Requirements:
· Ability to stand for long periods of time (which may include an entire shift).
Hyatt Core Values
Employees are expected to demonstrate Hyatt's service culture by:
Operations Manager • Broomfield, CO, US
Job Type:RegularWork Location:Denver, CO 80219Overview:2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America.The Regional ... Show more
We're all about tanning and wellness; are you? Immediate positions available - apply now! Base Pay + Commission + Bonus Opportunities! Starting pay $21 plus commission!.Maintain store staff by inte... Show more
Director of Revenue Operations, the Revenue Operations Manager is the operational engine of SambaSafety's go-to-market organization.This role is responsible for the day-to-day health of revenue ope... Show more
Top Must Have's: 10+ yrs experience Java Embedded programming skills with specialization in video engineering.We are seeking a dynamic Operations Manager to join our IT team, specializing in video ... Show more
Benefits include: Company Paid Sick Time, Paid Vacation Time, Paid Holidays, Bereavement Pay, Jury Duty Pay, Contest Prize Awards, 401K Plan with Company Match, Medical/Dental/Vision Plans, Employe... Show more
This dynamic growing company in Denver is searching for a technologist.They have a talented team and during this challenging time is "growing".This demonstrates their ability to support an environm... Show more
ODORZX INC is seeking a dedicated and versatile Operations Manager who is not afraid to roll up their sleeves and lead by example.If you possess strong organizational skills, a hands-on approach, a... Show more
Pay Rate: $35-$37/HR on W2 Part Time - 20 hrs/week, Preferred schedule M/W/F Can be fully remote Location: 1500 Champa, Dever, CO Duration: 6 months, possible extension.Overview of Work Environment... Show more
About Modern CateringModern Catering elevates Colorado events by combining fresh, thoughtful continental cuisine with warm, dependable service.From weddings and corporate gatherings to large-scale ... Show more
Job DescriptionJob DescriptionOverviewThe Portal Operations Manager provides national oversight for Amerita's Portal Specialist team.This role ensures a standardized, efficient, and high-quality pr... Show more
CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.Our ... Show more
The Manager Of Asset Protection is responsible for supervision of Asset Protection teams in the store they support.This supervision includes recruiting, development, performance oversight and budge... Show more
Operations Manager/Engineer, Energy Field Operations.Vorto is on a mission to improve America's Supply Chain efficiency and sustainability.Vorto uses AI technology to reduce empty miles and idle ti... Show more
Portland, Oregon-based WFG National Title Insurance Company (WFG), a Williston Financial Group company, is a new breed of national real estate service providers and title insurance companies powere... Show more
Panera Bread Team Manager Opportunity.Come join Panera Bread an award-winning leader in the restaurant industry and employer of choice for 2022 and 2023! We are also proud to be named a Top Workpla... Show more
You get to do AMAZING work! Our Nurses are supportive to those who are pretty vulnerable, and you will be a guide to our clients as they gain a better understanding of how mental illness impacts th... Show more
Senior Engineering Operations Manager.STV is seeking a Senior Engineering Operations Manager to serve as a trusted operations leader and subject matter expert supporting transit and rail clients na... Show more
We're the Best in Pests Because of Leaders Like You.When you're an Orkin Branch Manager, you're the leader cultivating a team to deliver top-notch service from the industry leader with more than 12... Show more
We're the Best in Pests Because of Leaders Like You.When you're an Orkin Branch Manager, you're the leader cultivating a team to deliver top-notch service from the industry leader with more than 12... Show more
We're the Best in Pests Because of Leaders Like You.When you're an Orkin Branch Manager, you're the leader cultivating a team to deliver top-notch service from the industry leader with more than 12... Show more
