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Metasys Technologies, Inc.
Site Operations ManagerMetasys Technologies, Inc. • Seattle, WA, United States
Site Operations Manager

Site Operations Manager

Metasys Technologies, Inc. • Seattle, WA, United States
1 day ago
Job type
  • Temporary
Job description

Site Operations Manager

Seattle, WA (Onsite) 3+Month Contract

Overview

The Site Manager is responsible for the daily operations of a small to medium-sized site in a legal office environment while managing a small team. The role oversees contracted services including copy services, courier services, managed print services, hospitality, imaging, and mail services. The position requires management experience along with hospitality/customer service and document production experience.

Responsibilities

  • Manage daily operations of a small to medium-sized site and supervise a small team of direct reports.
  • Manage contracted copy, courier, managed print, hospitality, imaging, and mail services.
  • Prioritize multiple and competing priorities while communicating team vision and priorities and maintaining a helpful, positive work culture.
  • Demonstrate working knowledge of products and service offerings and efficiently use existing processes or provide alternatives when needed.
  • Manage production labor and quality control labor percentages established by the company.
  • Improve operational quality through effective implementation and management of service excellence tools.
  • Ensure achievement of Service Level Agreements and work with customers to improve business processes.
  • Maintain a customer-focused environment through regular end-user feedback and customer satisfaction surveys.
  • Ensure audit, deadline, standards, and compliance requirements are met.
  • Ensure the site is properly staffed by matching employee skills and equipment with production demands.
  • Motivate employees and recognize accomplishments in a timely manner.
  • Train, cross-train, coach, counsel, direct, and evaluate employees to improve work output and quality.
  • Identify training and performance planning targets and support staff development through Individual Development Plan management.
  • Evaluate team member performance and provide career development and training opportunities.
  • Maintain formal daily contact with the customer and understand client requirements.
  • Identify service delivery gaps and scope creep and adjust process documentation while ensuring financial responsibilities are met.
  • Facilitate resolution of pricing, orders, and invoicing issues by working with the sales department.
  • Create and support required site reporting, customer presentations, and business reviews.
  • Perform other duties as assigned.

Requirements

  • High school diploma or GED required.
  • 35 years of work experience in a related field, preferably B2B and/or technical.
  • Previous 2 years of managerial work experience strongly preferred.
  • Previous 35 years of customer-facing work experience required.
  • Management experience with hospitality/customer service and document production.
  • Demonstrated high-level knowledge and understanding of technology.
  • Proficient user of Office 360.
  • Strategic thought processing and complex problem-solving skills.
  • Ability to present to a medium-sized group.
  • Professional customer service and technical aptitude.
  • Professional written and verbal communication skills.
  • Ability to interpret, comprehend, and apply complex material, data, and instructions and prepare, provide, and convey diversified information.
  • Ability to work in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.
  • Ability to stand, walk, bend, reach, stretch, climb, or perform similar activities for extended periods.
  • Ability to lift or move items weighing up to 50 lbs.
  • Moderate dexterity with regular application of basic skills, including calculator, keyboard, hand tools, and eye/hand coordination.
  • Work Location: 999 Third, Seattle, WA
  • Driving: No
  • Dress Code: Business Casual
  • Interview Type: Phone, Virtual, and In-Person
  • Contract Duration: September 21, 2026 December 21, 2026

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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Site Operations Manager • Seattle, WA, United States

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