Family Empowerment Services Intern

Internship Opportunity

The Housing Authority of the County of San Bernardino (HACSB) was established in 1941 and has evolved into one of the most progressive housing authorities in the Country. We are the largest provider of affordable housing in San Bernardino County and proudly assist approximately 26,000 people. The Housing Authority is a separate legal entity from the County of San Bernardino with approximately 145 employees. The HACSB prides itself on providing more than just housing to residents and thanks to strong partnerships, we continue to help the families we serve access resources and services to enrich their quality of life.

The HACSB's employees are passionate about their work and every position revolves around our agency's mission and core values. We invite you to be a part of our dedicated team who strive to provide meaningful and impactful housing services and resources to the community we serve.

Position starting pay: $16.90/hour. The initial review of applications will begin starting the week of September 21st. Applications received before the initial review date will be considered, with qualifying applicants being eligible to participate in the phone screen process.

All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (including physical, depending on position) background check (including credit check, depending on position), DMV pull (depending on position), employment history, education verification, and documentation of the right to work in the United States.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

Under the direct supervision of the Family Empowerment Services (FES) Manager the intern will work closely with Self-Sufficiency Specialists to enhance client engagement, resource dissemination, and assist with the program evaluation process.

Day to day duties: Conduct needs assessment interviews. Refers participants to appropriate social services agencies. Performs various functions of outreach to participants and former participants. Prepare client correspondence. Uploads information into computer system. Assists in scheduling annual reviews and preparing meeting materials.

Internship is anticipated to last 6 months. Intern will work up to 15 hours/week between the hours of 8:00 a.m. 4:30 p.m.; Monday - Friday

Key Duties/Responsibilities

1. Client Support and Engagement

• Follow up with clients after annual appointments to provide necessary resources and referrals tailored to their needs.
• Assist Self-Sufficiency Specialists in reviewing goals for Individual Training and Services Plans (ITSP) during group customer meetings, ensuring clients receive structured guidance toward self-sufficiency.
• Maintain adherence to confidentiality policies and ethical guidelines when handling client information, ensuring privacy and compliance standards.

2. Outreach and Resource Development

• Develop and distribute outreach materials, including flyers and newsletters, to inform clients of available services and programs.
• Prepare necessary materials for clients' annual review appointments, ensuring all required documents are in place for smooth processing.
• Support efforts to increase awareness and participation in workshops and self-sufficiency programs through targeted outreach strategies.

3. Program Evaluation and Data Collection

• Administer surveys to clients to assess program effectiveness and outcomes, collecting feedback to enhance service delivery.
• Upload and organize client information in the department's case management software after group customer meetings, maintaining accurate and updated records.
• Assist in analyzing program data to support continuous improvement efforts and enhance service strategies.

Minimum Qualifications

Enrolled, in good standing, in an accredited college or university or no more than 1 year from graduating from an accredited college or university. Includes 4-year colleges/universities, community colleges, professional, technical vocational and trade schools. Completed at least 30 credits towards degree. Have a fundamental concept of the work area of internship. Be able to work onsite in the office or external HACSB environment. Ability to work 15 hours per week. Minimum GPA in completed courses of 2.0, if applicable.

Supplemental Information

PHYSICAL DEMANDS: Hearing and speaking to exchange information. Sitting for extended periods of time. Seeing to read a variety of materials and equipment Dexterity of hands and fingers to operate a computer keyboard. Lifting light objects. Bending at the waist, kneeling or crouching to file materials. ENVIRONMENT: Office environment. Constant interruptions. The HACSB is committed to creating an inclusive environment that welcomes and values differences among our customers, vendors, and the communities in which we live and conduct business. Our continued success and growth is enhanced through initiatives that promote diversity throughout the company and our communities. HACSB is an equal opportunity employer.

Benefits

The Housing Authority of the County of San Bernardino does not provide benefits for this position.