Program Manager, TA Ops

Program Manager, TA Ops

This position reports to the Talent Acquisition Operations Team and will play a key role in designing and delivering efficient and streamlined recruiting workflows. This role will focus on understanding and defining business problems, gathering business requirements, identifying impacted personas & interdependencies and partnering cross functionally to effectively support Talent Acquisition (TA) programs and initiatives.

Ideal Location/Time Zone Preference: UCAN (Los Angeles, San Jose preferred)

Onsite/Remote Role: yes - would like to go to an office if available

Ideal Start Date: September 23, 2026

Ideal End Date: October 31, 2027

Key Deliverables/What You Will Do

Act as a trusted partner to Recruiting leadership and cross-functional teams.

Represent the recruiting function in projects, process optimization, influence decision-making, and provide SME-level guidance on recruiting operations, tools, and workflows.

Design, manage, and optimize end-to-end recruitment workflows, leveraging process improvement methodologies to ensure efficiency, scalability, and alignment with organizational priorities. Drive continuous improvement of our recruiting technology stack by identifying gaps, evaluating processes, and creating impact in partnership across Talent.

Lead process improvement initiatives focused on scalability, automation, and simplification. Leverage insights to design streamlined workflows that reduce manual effort and improve quality and consistency across global teams.

Serve as a liaison between TA, Product and Engineering teams, employing project management frameworks to drive effective communication, prioritize tasks, and deliver on complex, cross-functional initiatives within set timelines.

Leverage recruiting and operational data to identify trends, monitor performance, and develop actionable insights. Drive accountability around metric adoption, reporting integrity, and operational KPIs.

Support the planning and execution of recruiting programs and technology implementations. Track milestones, ensure cross-functional alignment, and surface risks and dependencies early.

Oversee the development and governance of process documentation, training materials, and self-serve knowledge resources. Ensure accessibility, accuracy, and usability across teams.

Partner closely with the TA Programs team to understand business needs and translate them into clear, actionable design requirements that drive TA initiatives.

Partners with Talent Data & Analytics, Security and Legal to understand the implications of process or tooling decisions, including governance, compliance and risk assessments.

Oversee the testing and troubleshooting of new tools, systems, and processes to ensure successful implementation and adoption. Provide support and guidance throughout the implementation and training process.

Drive cross-functional initiatives across Talent Acquisition, Talent, Finance and business leadership, aligning stakeholders and clearing blockers before they escalate.

Actively participate in post-mortems to assess project outcomes, identify areas for improvement, and drive enhancements in project management processes and methodologies across global TA.

Required Qualifications:

5+ years of experience in Recruiting or HR Operations with proven experience designing global workflows with a focus on cross functional excellence.

Experience partnering with product and engineering teams to inform strategic decision making, backlog prioritization and solutions, familiar with agile and design thinking methodologies.

Strong business acumen with the ability to solve complex challenges, utilizing critical thinking, and analysis.

Experience supporting tech or process implementations and managing complex stakeholder groups.

Strong analytical skills with the ability to extract insights from data, identify trends, and develop recommendations, and create detailed action plans.

Proven ability to successfully manage multiple projects simultaneously with minimal oversight.

Proficiency in Google Workspace (Docs, Sheets, Slides, Drive), Slack, and Asana.

Experience with Workday HCM and ATS is required.

Eightfold experience strongly preferred.

Understanding of recruiting processes, systems, and lifecycle workflows; able to operate as an SME, strongly preferred