Human Resources Generalist (Temporary)

HR Operations & Employee Services Coordinator

Herzing University is seeking a detail-oriented and service-oriented HR Operations & Employee Services Coordinator to temporarily support critical HR operations and employee lifecycle activities. This role is primarily responsible for administering the University's Form I-9 and employment eligibility verification program, supporting employee onboarding, managing employment verification requests, and serving as a key resource for employee and manager inquiries.

This position requires an individual with prior experience managing high-volume I-9 processing and onboarding activities while maintaining exceptional accuracy, compliance, and customer service. The successful candidate will be highly organized, adaptable, and comfortable working in a fast-paced environment with competing priorities and deadlines.

This role may also provide broader operational and administrative support to the HR department based on business needs and workload capacity.

Required Qualifications:

• Minimum of two years of Human Resources, Employee Services, HR Operations, or related experience.
• Demonstrated experience administering Form I-9 employment eligibility verification, including high-volume processing and compliance management.
• Experience supporting high-volume hiring, onboarding, or employee lifecycle transactions with a strong focus on accuracy and compliance.
• Strong understanding of employee records management and confidentiality requirements.
• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and competing demands.
• Strong attention to detail and commitment to accuracy.
• Excellent customer service, communication, and problem-solving skills.
• Proficiency with Microsoft Office applications and HR systems.
• Ability to work independently while collaborating effectively with a remote team.

Preferred Qualifications:

• Experience serving as an I-9 Administrator or supporting an organization-wide I-9 program.
• Experience training others on I-9 compliance and employment verification procedures.
• Experience supporting a multi-location or multi-state workforce.
• Experience with HRIS systems such as UKG.
• Experience in higher education or a similarly complex organization.

Key Responsibilities:

HR Compliance & I-9 Program Administration

• Serve as the primary administrator of the Form I-9 and employment eligibility verification program, ensuring compliance with federal requirements.
• Coordinate and complete high-volume employment eligibility verifications for new hires across multiple locations and employee populations.
• Provide training, guidance, and support to designated I-9 Administrators to ensure consistency and compliance across the organization.
• Monitor processes, identify opportunities for improvement, and maintain documentation related to employment eligibility verification.
• Assist with I-9 audits, compliance reviews, and corrective action efforts when necessary.

Employment Verification & HR Records Administration

• Manage and respond to employment verification requests, including Public Service Loan Forgiveness (PSLF) certifications and other employment-related documentation.
• Ensure timely, accurate, and confidential handling of employee records and sensitive information.
• Maintain HR documentation and support audit readiness initiatives.
• Assist with record maintenance and documentation requirements throughout the employee lifecycle.

Employee & Manager Support

• Serve as the primary point of contact for the HR phone line, providing professional and responsive customer service.
• Manage the HR shared inbox by responding to inquiries, resolving requests when appropriate, and routing matters to the appropriate HR team members.
• Provide support and guidance regarding HR processes and procedures to employees and managers.

Onboarding & New Hire Administration

• Support onboarding activities, including employment eligibility verification, employee photo management, login assistance, and general new hire support.
• Cross-train on new hire processing activities and provide operational support during periods of high hiring volume.
• Assist in ensuring a positive onboarding experience through timely communication and issue resolution.

Administrative & Operational Support

• Manage incoming HR mail, including receipt, scanning, electronic filing, and routing of documents to a remote HR team.
• Provide administrative support to HR operational processes and projects as needed.
• Assist with maintaining HR documentation, records, forms, job descriptions, organizational charts, and other departmental resources.
• Support employee recognition and service milestone programs, including anniversary gift coordination and tracking.
• Assist with audits, process improvement initiatives, special projects, and other HR operational priorities as assigned.

The compensation range for this temporary role is $22.00 to $29.00 per hour.

The ideal candidate is:

• Highly organized and detail-oriented.
• Experienced in managing high-volume HR transactions.
• Comfortable working independently and taking ownership of assigned responsibilities.
• Service-oriented with a strong commitment to employee and manager support.
• Adaptable and able to shift priorities as business needs change.
• Committed to compliance, accuracy, and continuous process improvement.