Medical Assistant/Front Desk - Flagship Live Oak

Dual Medical Assistant & Front Desk Receptionist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Flagship Health is seeking a dual Medical Assistant & Front Desk Receptionist to join our team. This dual-role position combines both clinical and administrative responsibilities, serving as a key point of contact for patients throughout their healthcare experience. The ideal candidate will provide exceptional customer service while supporting providers with patient care and ensuring smooth front-office operations.

This position requires flexibility, professionalism, strong organizational skills, and a patient-centered approach. The successful candidate will work collaboratively with clinical and administrative staff to promote patient comfort, trust, and high-quality care while exemplifying the organization's mission and values.

Front Desk Reception Duties

• Greet patients, visitors, and vendors in a professional and courteous manner.
• Answer and direct incoming phone calls, respond to inquiries, and take messages as needed.
• Schedule, confirm, and reschedule patient appointments.
• Check patients in and out, verify demographic and insurance information, and collect required documentation.
• Process patient payments, issue receipts, and balance daily collections.
• Maintain accurate patient records and ensure data is entered correctly into the electronic medical record (EMR) system.
• Coordinate communication between patients, providers, and external healthcare organizations.
• Manage incoming and outgoing correspondence, including faxes, referrals, and medical records requests.
• Support telehealth scheduling and patient preparation for virtual visits.

Medical Assistant Duties

• Prepare for patient visits by reviewing and updating patient records prior to in-person and telehealth appointments.
• Review test results, laboratory reports, and correspondence to ensure records are current.
• Escort patients to exam rooms and prepare them for examination.
• Obtain and document vital signs, including height, weight, temperature, blood pressure, and basic medical history.
• Accurately document patient information according to accepted medical standards.
• Assist physicians and mid-level providers during examinations and procedures as requested.
• Clean and sanitize exam rooms between patients in accordance with infection control and safety standards.
• Maintain exam room supplies and restock clinical inventory as needed.
• Ensure clinical areas remain organized, clean, and fully equipped.
• Alert providers when patients are prepared and ready for examination.
• Adhere to Universal Precautions and all HIPAA confidentiality requirements.

Qualifications

• Excellent verbal and written communication skills with a strong focus on customer service.
• Ability to effectively communicate with patients, providers, and team members while demonstrating professionalism, diplomacy, and tact.
• Strong organizational skills and attention to detail.
• Beginner to intermediate computer skills, including EMR systems, Microsoft Office, and telephone systems.
• Ability to multitask and work efficiently in a fast-paced healthcare environment.
• Demonstrated flexibility and willingness to assist in both clinical and administrative functions.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Experience working with diverse patient populations and providing culturally sensitive care.
• Professional appearance and demeanor.
• Bilingual English/Spanish and/or other languages strongly preferred.
• Valid Texas Driver's License, insurance, and ability to travel as required.

Education & Certifications

• High School Diploma or GED required.
• Current Medical Assistant Certification required.
• Current CPR Certification required.
• Previous experience in a medical office, front desk, or patient services role preferred.

Why Join Flagship Health?

If you enjoy working in a collaborative, patient-focused environment where growth, teamwork, and excellence are valued, we'd love to hear from you. Join our team and help create an outstanding experience for every patient we serve.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!