Job Title: Application Support Analyst (Hybrid)
Location: Raleigh, NC
Duration: 11 Months with possible extension
Job Description:
The Client requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues.
Overview
Operations & Maintenance (O&M) Support Responsibilities
Technical & Cross-Team Collaboration
Coordination & Communication
Skills:
| Skill | Required/Desired | Amount | of Experience |
| Experience and knowledge of browser-based applications. | Required | 3 | Years |
| Experience researching, analyzing and interpreting automated system problems. | Required | 5 | Years |
| Experience working in an Application Support-based (not hardware) help desk environment. | Required | 3 | Years |
| Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. | Required | 3 | Years |
| Working knowledge of social services and Child Welfare program. | Desired | 2 | Years |
| Broad knowledge of the PATH NC application and functionality. | Desired | 1 | Year |
Application Support Analyst (Hybrid) • Raleigh, NC, United States
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