Security Manager

Security Manager, Amerant Bank Arena

The Security Manager is responsible for managing a team of Security Coordinators, Supervisors, and Security Officers approximately 12 full-time staff and 300 part-time event-day personnel ensuring a safe, secure, and comfortable entertainment experience for all guests by planning, monitoring, directing, delegating, and managing all functions of the Security Department across both event days and dark (non-event) days.

Responsibilities include personnel management, risk management, loss prevention, fire/life safety, security and safety training, credentialing and access control, CCTV and technology oversight, equipment and uniform management, investigations, budgeting, emergency preparedness, and disaster prevention. The Security Manager must be able to manage multiple concurrent issues in real time and reports directly to the Director of Security.

Essential Duties & Responsibilities

• Manage all aspects of 24/7 security operations for Amerant Bank Arena across both event days and dark (non-event) days, ensuring the department runs efficiently according to policies and procedures
• Plan and direct all event-day security operations, including staffing deployment, post assignments, and shift supervision for up to 300+ part-time personnel and 12 full-time staff; adjust staffing levels and coverage appropriately between event and dark days
• Manage and support part-time shift supervisors, providing direction, escalation support, and performance feedback across multiple event zones simultaneously; triage and manage multiple concurrent issues during live events while maintaining situational awareness of overall venue security posture
• Work with the Director of Security and Event Services to support event day preparation, planning, deployment, and execution, including part-time event staff check-in, pre-event communication, and event day checklists
• Collaborate with management to evaluate, plan, develop, and implement programs to ensure the safety and security of all guests, employees, performers, public officials, Panthers players and personnel, executive management, and high-profile partners and clients
• Manage credentialing and access control systems for staff, contractors, media, players, and vendors across all arena zones, including secure and restricted areas
• Manage a 24/7 software-based checkpoint/patrol tracking system for full-time guards, ensuring patrols are completed, verified, and documented on schedule
• Oversee CCTV operations, including monitoring, coordinating upkeep and maintenance with third-party vendors, and footage retrieval/review in support of incident investigations
• Monitor and coordinate the upkeep, maintenance, and programming of access controls, communication systems, CCTV, and magnetometers; assist in developing related policies and procedures
• Order, track, and manage inventory of uniforms and security equipment; maintain accurate records of stock levels, orders, and vendor deliveries; manage related purchasing, vendor relationships, and budget tracking
• Oversee incident reporting and records management, ensuring accurate documentation, timely escalation, chain-of-custody where applicable, and retention in compliance with organizational and legal standards
• Serve as primary liaison to local police, fire/EMS, and NHL/league security representatives on event days and during incident response; execute NHL Arena Security Standards & Guidelines
• Develop and maintain Emergency Operating Plans, evacuation procedures, and security protocols; coordinate regular updates and training exercises
• Provide effective direction to staff in emergency response situations; notify the Director of Security and Arena leadership in accordance with the Arena Emergency Action Plan
• Research pre-event security plans and intelligence for all events; assist with developing and executing security strategies to secure arena property, access points, staff work areas, and the loading dock
• Recruit, train, schedule, and evaluate full-time and part-time security personnel; build training curricula for onboarding, recurring certification, and emergency-response drills
• Conduct after-action reviews following events or incidents and recommend process improvements
• Maintain confidentiality of sensitive information, including guest/employee data and incident records, per organizational data-handling policy
• Manage communication of Amerant Bank Arena policies and full-time and part-time staff SOPs
• Other administrative duties as assigned

Qualifications

Required

• Bachelor's degree from an accredited college or university in criminal justice, crisis management, sports management, or a related field; OR a high school diploma or GED plus 7+ years of related work experience, or equivalent combination of education and experience
• 5+ years of managerial-level experience in security operations, emergency response, law enforcement, or military service, with demonstrated leadership over teams of 10+ and the ability to resolve guest concerns independently
• Experience managing large, distributed part-time or shift-based workforces (100+ personnel) in a live-event, venue, hospitality, or comparable high-tempo environment, including supervising supervisors/leads
• Demonstrated ability to manage multiple concurrent priorities and competing demands in a fast-paced, high-pressure environment
• Experience working with external constituencies such as police and fire departments, EMS, and governmental agencies providing emergency response services
• Knowledge of arena or public venue security and safety regulations; ability to interpret venue policy and procedures to visitors, volunteers, and staff
• Crowd management/evacuation training and experience required
• Experience with checkpoint/patrol management software or similar guard-tour verification systems, and CCTV/video surveillance systems including footage review and retention practices
• Experience managing equipment/uniform inventory, ordering, and vendor coordination, including basic budget tracking
• Demonstrated experience building or managing training programs, SOPs, or certification pipelines for operational staff
• Must be detail-oriented with strong organizational and communication skills; proficiency in Microsoft Word, Outlook, and Excel required
• Must be customer service-oriented and maintain a professional appearance at all times
• Florida D License required

Preferred

• Prior military or law enforcement experience, particularly NCO-level (E5E7) or equivalent program/personnel management experience
• Experience in high-volume facilities, professional sports, arena, or stadium security
• Experience with ABI Master Mind scheduling system and managing large part-time workforces across multiple events
• Familiarity with NHL or other major-league security standards, credentialing protocols, and event-day operational requirements
• Working knowledge of fire code, ADA compliance, and alcohol-service regulations as they apply to public assembly venues
• Crowd Management certifications
• Experience with budget management and vendor contract negotiation

Physical Demands

• Ability to sit/stand for extended periods, walk, climb, balance, stoop, kneel, crouch, crawl, and climb stairs
• Specific vision abilities required including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Must be able to lift and/or move 60 pounds or more
• Noise level is generally moderate but loud during events

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. Must be able to work a flexible schedule including evenings, overnights, weekends, and holidays as required; on-call 24/7 as needed based on the event schedule.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.