Community Connections Program Supervisor

Community Connections Program Supervisor

Position: Community Connections Program Supervisor

Department: Child Wellness

Reports To: Vice President of Foster Care

Location: Joliet (Will and Grundy County)

Schedule: Full-Time, Onsite (Some evenings and weekends required)

Salary Range: $72,150 $74,788 (based on experience)

About Aunt Martha's

Aunt Martha's Health & Wellness boldly commits to supporting the well-being of our communities, ensuring equity in access, and delivering exceptional care inspired by a culture of innovation. We take a responsible approach to creating environments that allow us to do what we do best provide healthcare and wellness.

Summary

The Community Connections Referral Program Supervisor oversees the daily operations of the CCS program, ensuring high-quality service delivery and strengthened family functioning. This role provides leadership, supervision, guidance, and data oversight to staff working directly with families, ensuring timely assessments, effective linkage to community resources, and compliance with contractual expectations.

Essential Duties and Responsibilities

• Provide daily oversight of the CCCS service team to ensure high-quality service delivery and effective family support.
• Assist staff with assessments, case planning, and responses according to agency policy and procedures.
• Supervise a team of five to six staff, providing weekly supervision and case consultation.
• Enter supervision notes into SACWIS within 48 hours.
• Guide and coach staff to strengthen service provision and maintain compliance.
• Monitor staff performance and engage in solution-focused responses when issues arise.
• Implement disciplinary measures when needed, following agency protocols.
• Facilitate team meetings, staffing discussions, and task delegation.
• Develop systems to track weekly documentation, assessments, and case progress.
• Monitor team performance against contractual benchmarks and program outcomes.
• Analyze and respond to dashboard metrics, internal tracking systems, and performance data.
• Ensure timely monthly billing to the Department.
• Support staff professional development and provide ongoing education.
• Assist staff in connecting families with appropriate community resources.
• Be available for crisis needs outside standard business hours when necessary.

Qualifications

Education and Experience:

• Master of Social Work (MSW) or related Master's degree required.
• Two years of full-time supervisory experience in a social work setting required.
• Experience working with youth, families, and diverse communities.

Knowledge, Skills, & Abilities:

• Strong understanding of child welfare systems, trauma, mental health, substance abuse, and family systems.
• Knowledge of community resources supporting children and families.
• Proficiency with Microsoft Office and SACWIS; ability to learn new systems quickly.
• Strong written and verbal communication skills.
• Excellent time management, organizational, and leadership abilities.
• Ability to manage multiple competing priorities and respond to crises as needed.
• Capacity for reflective practice, problem-solving, and data-driven decision making.

Certificates & Licenses

• Must possess or become certified in IDCFS CWEL, CERAP, and CANS (agency supports training).
• Valid Illinois driver's license and current automobile insurance.
• Reliable personal vehicle required for transporting clients.
• Must obtain and maintain First Aid and CPR certification within 3 months of hire.

Trauma-Informed Care Expectations

All employees are expected to use a trauma-informed approach based on the 5 S's:

• Safety Creating physical and emotional safety for families and staff.
• Self-Regulation Managing one's own emotions during challenging interactions.
• Supportiveness Maintaining compassionate, respectful client relationships.
• Strengths Identifying and building upon strengths in every family.
• Self-Care Practicing strategies to reduce secondary trauma and burnout.

Working Conditions & Physical Demands

• Requires regular driving, home visits, and community-based work.
• Must be able to lift up to 50 lbs occasionally.
• Exposure to various environments, including outdoor weather and community settings.
• Moderate noise level typical of office and field environments.

Compensation & Benefits

• Salary: $72,125 $74,788 (based on experience)
• Health, Dental, and Vision Insurance
• Disability & Life Insurance
• Paid Vacation, Sick Days, and Holidays
• Retirement Plan
• Employee Assistance Program (EAP)
• Discounts on services such as cell phones, restaurants, and more

Equal Opportunity Statement

Aunt Martha's Health & Wellness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.