Inside Sales Representative

Benefits:

• Use of wellness services
• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

Our philosophy is simple: We Believe Makeup Should Be An Accessory, Not A Necessity.


We are a boutique luxury aesthetics practice dedicated to helping clients look refreshed, radiant, and like the best version of themselves through personalized, natural-looking treatments and exceptional client care.


We are looking for an exceptional Inside Sales Representative to help us respond to leads, build relationships, conduct screening calls, and guide qualified clients toward booking treatment appointments.


This is not a passive administrative position.


This is an appointment-setting and lead-conversion role that requires consistently dialing 50–100 prospective and existing patients each day.


We need someone who is confident on the phone, loves connecting with people, enjoys sales, and understands the importance of consistent follow-up.


If you have a growth mindset, lead with integrity, enjoy helping people, and are excited about contributing to the growth of a boutique luxury wellness studio, we’d love to hear from you.


Please read below and apply today.


RESPONSIBILITIES:
Appointment Setting and Lead Conversion
● Make 50–100 outbound calls to prospective and existing patients each day.
● Respond promptly to new leads.
● Conduct lead-screening calls.
● Follow up with warm leads.
● Re-engage past leads and inactive clients.
● Confirm appointments.
● Collect booking deposits.
● Reduce cancellations and no-shows.
● Guide prospective clients through the booking process.
● Follow up with leads who haven’t booked.
● Send text messages and make calls to keep clients engaged.
● Turn leads into scheduled appointments.
● Reach out to new prospective clients during downtime.


Client Success:
● Deliver an exceptional first impression.
● Answer questions with professionalism and confidence.
● Build trust through thoughtful communication.
● Help clients feel informed and supported throughout their journey.


Light Administrative Support:
● Update the CRM.
● Confirm appointments.
● Complete follow-up communication.
● Assist with email and text campaigns.
● Send client reminders.
● Provide general client communication support.


Follow-Up:
● Confirm appointments and answer client questions.
● Maintain accurate records of all client interactions.
● Follow up with no-shows to reschedule their appointments.


Team Collaboration:
● Work with the team to improve booking strategies.
● Share client feedback to enhance the booking process.
● Help reduce missed appointments.


EXPECTED RESULTS:
● Complete 50–100 outbound calls each day.
● Call new leads within three minutes during open hours when not already on another call.
● Book at least 20% of leads who did not schedule themselves.
● Reschedule booked clients for same-day appointments when appropriate to increase attendance.
● Maintain a show-up rate of at least 75%.
● Convert at least 70% of confirmed calls into booked treatments.
● Keep the CRM completely updated by the end of each day.
● Answer questions, overcome objections, and help clients feel excited and confident.
● Manage scheduling changes and appointment needs.
● Support current and prospective clients with care and attention from their first interaction.


REQUIREMENTS:
● Experience in medical aesthetics, plastic surgery, cosmetic dentistry, luxury hospitality, client success, consultative sales, customer service, wellness, healthcare, lead generation, or appointment setting is preferred.
● Strong communication and interpersonal skills.
● Comfortable making 50–100 outbound calls each day.
● Organized with excellent attention to detail.
● Able to handle sensitive information with care.
● Comfortable using scheduling and CRM software.
● Able to work independently and collaboratively.
● Proven success converting leads into booked appointments.
● Coachable and able to follow established systems.


LOCATION:
● Garland — United States.
● Full-time: 40 hours per week
● Availability required throughout Central Time business hours, between 10:00 a.m. and 6:00 p.m.


COMPENSATION:
● $12 per hour plus 50% commission on booking deposits collected.