CWS/PATH NC Help Desk requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of PATH NC issues.
Overview
Operations & Maintenance (O&M) Support Responsibilities
Technical & Cross-Team Collaboration
Coordination & Communication
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Experience and knowledge of browser-based applications. | Required | 3 | Years |
| Experience researching, analyzing and interpreting automated system problems. | Required | 5 | Years |
| Experience working in an Application Support-based (not hardware) help desk environment. | Required | 3 | Years |
| Working knowledge of social services and Child Welfare program. | Desired | 2 | Years |
| Broad knowledge of the PATH NC application and functionality. | Desired | 1 | Years |
| Experience in phone-based Customer Service focused roles, being able to think and respond quickly to customer questions. | Required | 3 | Years |
Questions
| No. | Question |
|---|---|
| Question1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you agree to this requirement? |
| Question2 | Onsite work expected at least 2 days per week. Do you agree to this requirement? |
| Question3 | Your candidate must be able to attend an in-person interview. Do you agree to this requirement? |
| Question4 | What is your candidate's email address? |
| Question5 | How soon can your candidate start if selected for this opportunity? |
| Question6 | Vendors are encouraged to submit candidates that are available for the duration of the assignment. Do you anticipate your candidate being able to work until the proposed end date listed on this VectorVMS req? |
| Question7 | Vendors must disclose to the agency if the candidate will be subcontracted at the time of submission. Is your candidate an employee of your company or a subcontractor? Please be sure to notify a CAI Account Manager if your candidate's employee status changes. |
| Question8 | Vendors must notify the agency if any portion of the requirements listed in this task order will be outsourced to other countries. Do you anticipate outsourcing any work being done for this assignment to another country? |
| Question9 | Candidates submitted above the hourly Vendor Rate of $XX.XX may not be considered for this assignment. Do you agree to this requirement? |
| Question10 | Payment for all approved hours will be paid at the straight hourly rate regardless of the total hours worked by the engaged resource. It is the responsibility of the Vendor to adhere to any applicable compensation laws including payment for overtime hours. Do you agree to this requirement? |
| Question11 | Have you thoroughly validated, and attest to the accuracy of, the credentials listed throughout your candidate s VectorVMS profile and resume pursuant to Section 5.2.5 of ITS-009440? |
NCDHHS - Service Support Analyst- Mid Level • NC 1915 Health Services WayRaleigh, NC, United States
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