Assistant General Manager 1

Assistant General Manager 1

Position Reports To: Operator

Location: Orem

At Costa Vida, we serve AMAZING. An Assistant General Manager 1 is responsible for the performance of all activities within the restaurant they are assigned to manage. All Assistant General Manager 1s will maintain consistency while supporting their restaurant's business plan. Assistant General Manager 1s need to become the subject matter expert in every aspect of their restaurant. In addition, a successful Assistant General Manager 1 will learn to delegate to their Assistant General Manager 2(s) certain tasks to better manage their restaurant. They should also seek counsel from their Operator for assistance and guidance on a regular basis. Assistant General Manager 1s will be required to work up to 50 hours a week, depending on schedule needs.

MISSION: We serve amazing-one person, one meal, one experience at a time.

Purpose: Be faithful stewards of God's children by helping them have a positive impact on everyone they come in contact with.

Assumes responsibility for providing the ultimate guest experience.

• All actions and decisions are completely focused on and driven by the Guests' wants and needs.
• Provides a happy, high energy environment, where Guests are excited to return.
• Provides a clean, safe environment in which Guests feel comfortable to dine.
• Ensures all Guests are treated with dignity, respect and professionalism.
• Is aware of any Guest issues and sees they are handled in a fair and timely fashion. Follows up with Team Members regarding Guest feedback, providing training and coaching in any areas below standards.
• Trains employees with a high Guest satisfaction mentality, providing great service and product always.
• Builds relationships with Guests, leading to repeat visits and therefore increased sales. Methods including table touching, identifying repeat visitors then acting accordingly and extra efforts for kids.

Assumes responsibility for food standards, quality, safety, and awareness.

• Adheres to company standards by seeing that Flow Charts are completed twice during the operating day.
• Maintains the Quality Assurance Program and sees that standards are actively upheld within the restaurant. Coaches, trains and acts on areas that present an opportunity for improvement. Ensures that the restaurant is neat, clean, safe and organized.
• Serves as the "Food Safety Manager." Maintains HAACP program and executes by established standards.
• Sees that all recipes are adhered to and taste profile of food is accurate. Discarding product when food does not meet our standards.
• Responsible for inventory of prepared and non-prepared product.
• Identifies usage based on current week's events, previous weeks' sales trends and prior year's sales then plans accordingly for ordering and preparation.
• Responsible for ordering and receiving of product. Follows standards of ordering, ensuring usage of correct product supplied only by approved vendors, not allowing any foreign product.
• Follows, and sees that portioning guidelines are adhered to for master recipes and menu build recipes alike.
• Ensures that all prepared recipes meet not only taste standards, but appearance standards as well.
• Ensures that all menu build recipes are flawlessly executed, providing Guests with the superior product they deserve and expect.

Assumes responsibility for training and development of the restaurant.

• Actively recruits Team Members for staffing of the restaurant. Conducts weekly interviews to increase talent pool. Staffing the restaurant is the direct responsibility of the Assistant General Manager 1.
• Hires high quality Team Members who demonstrate a service-focused mentality and high level of productivity to ensure constant Guest satisfaction.
• Provides an inclusive environment where all Team Members are treated fairly and respected, so as to successfully operate, in addition to creating an atmosphere where Team Members want to be, grow and learn.
• Orientation, training and development provided to company standards.
• Ensures that all Team Members are trained, motivated and empowered to meet and exceed Costa Vida standards. Provides feedback and coaching to strengthen skill set and execution.
• Prepares qualified Team Members to advance to the next level of employment.
• Seeks development and growth opportunities for personal improvement.
• Constantly teaching, coaching and training all Team Members (providing positive and constructive feedback) on the spot.
• Conducts professional evaluations of Team Members utilizing provided company systems. Providing clarity to Team Members where opportunities and challenges lie and offer means of support for success.
• Provide effective training and follow-up for new items, products programs and/or changes implemented.
• Focus on Team Member retention through regular evaluation of turnover reports, conducting 1:1 meetings and stay interviews with Team Members.

Assumes responsibility for effective business management.

• Leads by providing the proper example for all under the restaurant to follow.
• Develops executes a business plan to achieve desired results in financial responsibilities such as P&L management, budgeting, productivity, scheduling, labor planning, local networking and marketing.
• Analyzes restaurant performance and initiates corrective actions when deviations occur.
• Effectively utilize available systems, procedures and technology to meet, and/or exceed, goals within the business objective.
• Identifies staffing needs (including day-to-day and special circumstances) and acts accordingly.
• Supports company-wide marketing programs and evaluates local restaurant marketing opportunities.
• Is effective at time management & planning, organizational skills, creates a team atmosphere, communication, delegation (with follow-up).
• Is positive and professional in all interactions with team members, guests, vendors and colleagues.

Assumes responsibility for related duties as required or assigned.

KEY COMPETENCIES

1. Integrity
2. Hires "A" Players
3. Resourceful
4. Accountability
5. Inspiring Leadership
6. Training/Developing/Coaching
7. Team Player
8. Customer Focus
9. Performance Management

WORKING REQUIREMENTS/CONDITIONS

• Education/Certification:
• High School Diploma, GED, or equivalent; college degree preferred.
• Required Knowledge:
• Functioning knowledge of computers including, but not limited to common email systems, Microsoft Word, Microsoft Excel, etc. Bi-lingual skills a plus.
• Experience Required:
• Minimum of 6 to 12 months of restaurant experience.
• Skills/Abilities:
• Developing others, basic use of computer/software systems

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reaching: Extending hand(s) and arm(s) in any direction.

Standing: For extended time periods.

Grasping: Using fingers and palm on an object.

Repetitive Motions: Movements frequently and regularly required using the wrists, hands and/or fingers.

Finger dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Talking: Especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

Physical Strength: Medium Work. Exerting up to 50 lbs. occasionally, and/or up to 20 lbs. frequently, and/or 10 lbs. constantly.

WORKING CONDITIONS

No hazardous or significantly unpleasant conditions.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

Reasoning Ability: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions. Able to interpret a variety of technical instructions and can deal with multiple variables.

Mathematics Ability: Ability to compute discount, interest, profit, and loss; commission markup and selling price; and ratio, proportion, and percentage. Able to perform very simple algebra.