Quality Assurance Manager
- Full-time
Quality Assurance Manager
Support the Community Living Management Team by ensuring department services are implemented effectively and comply with Rauch policies, BQIS and CARF standards, and applicable health and safety requirements. This position monitors compliance, coordinates required training, supports quality improvement, and assists staff and management in maintaining high-quality, person-centered services for individuals with developmental disabilities.
Monitor Community Living compliance with BQIS, CARF, and Rauch policies and procedures
Assist with developing and updating policies and procedures to meet regulatory requirements
Identify required staff training and monitor completion and documentation
Support the integration of health and safety policies into daily Community Living operations
Provide feedback, coaching, and guidance to DSPs regarding compliance and performance
Participate in agency committees, planning activities, and quality-improvement initiatives
Promote a safe, compliant, and person-centered work environment
Perform other duties as assigned
Bachelor's degree or at least three years of experience providing direct services to individuals with developmental disabilities
Supervisory experience preferred
Strong written, verbal, electronic, and interpersonal communication skills
Computer proficiency and the ability to maintain accurate records and documentation
Demonstrated empathy and commitment to supporting individuals with developmental disabilities
Ability to interpret standards and apply regulatory requirements to daily operations
Ability to work effectively with staff, management, and interdisciplinary teams
Ability to provide staff coaching, guidance, and performance feedback
Ability to work a flexible schedule and respond to organizational needs
Frequent sitting, walking, standing, bending, manual tasks, lifting, and carrying
Frequent lifting and carrying of more than 40 pounds
Ability to provide 1:1 personal care assistance during emergencies or staff call-offs, including feeding, toileting, medication administration, and lifting, pushing, or pulling objects up to 40 pounds
Frequent local travel and occasional long-distance travel
Occasional evening, weekend, and outdoor work
Must work at least one shift per quarter
May cover open shifts for additional pay above the regular wage
Ability to work safely in an environment involving potential hazards or physical risks
Complete all required Rauch, BQIS, CARF, and other regulatory training
Maintain CPR, First Aid, and Bloodborne Pathogens certifications
Obtain and maintain Core A and B Medication Training
Obtain and maintain Certified Restraint Training
Complete required training in Human Rights, Incident Reporting, Individual Support Plans, Seizures, and Medication Administration
Rauch is a Drug-Free Workplace, an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity including individuals with disabilities and veterans.