As an Implementation Manager, you will take full ownership of the merchant onboarding and integration journey after pre-sales closes the technical design.
You will prepare integration packages, build go-live plans, answer technical questions, coordinate internal teams for product developments, and ensure high-quality and on-time merchant go-lives.
You will be measured not only by the speed of onboarding but also by the quality of the go-live making sure every flow, exception, and integration need is correctly addressed and tested.
Prepare and deliver a full Statement of Work (SOW) for the merchant, including:
Define and align a Go-Live Timeline:
Be the merchant's main technical point of contact during integration:
Own and push timelines:
Collaborate closely with the Product and Engineering teams to:
Build UAT (User Acceptance Testing) matrices:
Drive a clean go-live process:
Post-go-live support:
What will you find when you join DEUNA?
Benefits:
DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.
Implementation Manager US • San Francisco, CA, United States
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