Volunteer Programs Manager

Volunteer Programs Manager

The Country Music Hall of Fame and Museum has an opening for a full-time exempt Volunteer Programs Manager position in the Education Department.

Accredited by the American Alliance of Museums, the Country Music Hall of Fame and Museum has been called the "Smithsonian of country music," celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts. Chartered by the state of Tennessee in 1964, the Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music. The Museum collects objects and archival materials that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions.

First opened in 1967 on Nashville's Music Row, the Country Music Hall of Fame and Museum launched its current downtown location in 2001. In 2014, the Museum unveiled a $100 million expansion that doubled its footprint. The Museum now encompasses 350,000 square feet of exhibition galleries, archival storage, retail stores, and event space. The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Dolly Parton, Elvis Presley, and many others recorded. In addition, the Museum offers the Taylor Swift Education Center for students, teachers, and families, and dedicated performance spaces in the CMA Theater and Ford Theater, both of which regularly host nationally recognized live music and cultural events.

In 2024, the Museum was awarded the prestigious National Medal of Arts by President Joe Biden. The medal is the highest award given to artists and arts institutions by the United States government. The White House Citation, which accompanied the medal, recognized the Museum's work, which "preserves history, honors giants of the genre, and inspires future generations to write their own songs about the American story."

The Country Music Hall of Fame and Museum seeks an experienced, organized, energetic, and caring individual to oversee all aspects of its volunteer program. With over 110 active adult volunteers, the Museum engages a wide range of individuals in various support roles across the organization, including assisting in the administrative offices, interacting with Museum guests, and helping with educational programs for student groups and family visitors. The ideal candidate has strong people and leadership skills as well as the ability to implement recruitment and retention strategies to develop and maintain an engaged volunteer team. Responsibilities also include volunteer training, scheduling, recognition, assessment, record keeping, reporting and stewardship. The Volunteer Programs Manager also oversees Teen Team, a volunteer program for youth ages 14 to 17, with support from the Youth and Family Programs team.

Minimum Requirements:

• Bachelor's degree in education, arts administration, library and information studies, museum studies, sociology, or related field preferred
• Minimum 5 years supervisory experience
• Previous work with volunteers in a non-profit or educational setting
• Previous experience with training or teaching

Preferred Qualifications:

• Experience with Volgistics or another volunteer database
• Passion for and deep knowledge of country music
• Knowledge of legal compliance regarding volunteers in the work force

Essential Competencies (Knowledge, Skills & Abilities):

• Strong leadership and relationship-building skills
• Strong problem-solving, time-management, and organizational skills
• Kind and caring demeanor with an interest in helping and interacting with people
• Excellent creative thinking and communication skills
• Ability to work independently and as part of a team
• Ability to work with accuracy and close attention to detail

Conditions of Employment:

• Work schedule is TuesdaySaturday, 8:30 a.m. to 5:00 p.m.
• Willingness to work occasional weekends and evenings for volunteer information sessions, trainings, and stewardship events

The Country Music Hall of Fame and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique. The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame and Museum does not tolerate discrimination or harassment based on any of these characteristics.

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application.

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page.