Talent.com
AKE Safety Equipment
Customer Service & Sales SpecialistAKE Safety Equipment • Rochester, MN, US
Customer Service & Sales Specialist

Customer Service & Sales Specialist

AKE Safety Equipment • Rochester, MN, US
11 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Salary plus commission! DESCRIPTION:

  • AKE Safety Equipment is a locally owned small to mid-sized manufacturing and sales driven company. We operate on a national scale, targeting customers who farm and reside in agriculturally productive areas of the U.S. Our Inside Sales & Customer Success Representative will be the department lead responsible for communicating with our regionally based sales representatives and customers.
  • This role requires creativity, quick adaptation to change and has the ability to keep the success and forward movement of the business as the ultimate top priority.
  • Specific Responsibilities Deliver responsive, professional customer service; understand needs, solve problems, de-escalate concerns, and drive issues through to resolution.
  • Own and achieve individual sales goals, including year-over-year growth, through proactive customer follow-up, refill sales, new product sales, and identifying customer needs.
  • Plan, prioritize, and track sales activities and results; analyze performance and adjust strategy to stay on goal.
  • Notice when something is off, investigate the cause, and take ownership of developing and driving the solution.
  • Identify customer, sales, or process trends and bring forward ideas to improve results, efficiency, and the customer experience.
  • Accurately manage orders, RMAs, customer records, serial numbers, registration cards, lost package claims, NPS, and required reporting.
  • Work effectively across departments to resolve issues, facilitate orders, and improve processes.
  • Required Skills Strong problem-solving, analytical, and critical-thinking skills with the ability to investigate issues and develop practical solutions.
  • Growth-oriented and accountable, with the drive to own results rather than simply complete tasks.
  • Strong planning, organization, tracking, and follow-through.
  • Highly detail-oriented with the ability to manage multiple priorities accurately.
  • Excellent communication, customer service, and sales skills.
  • Technologically capable and comfortable learning and using CRM, business, and operational systems.
  • Self-directed, resourceful, and willing to bring forward new ideas and challenge inefficient processes.
  • Able to recognize problems, take ownership, and drive solutions to completion.
  • Preferred Skills Bachelor’s degree in business, Marketing, Communications, or a related field. 3+ years of customer service experience.
  • Previous sales or inside sales experience.
  • Experience with Salesforce and/or Fishbowl or similar CRM/order-management systems.
  • Experience in an industrial, manufacturing, technical, or product-based environment.
  • Experience with NPS/customer feedback, order processing, RMAs, inventory, shipping, or fulfillment.
  • Experience using data and performance metrics to identify opportunities and make business decisions.
  • Farming experience would be a plus #ZR Powered by JazzHR
Create a job alert for this search

Customer Service & Sales Specialist • Rochester, MN, US

Similar jobs

Customer Service Representative

TradeJobsWorkforceRochester, MN, United States
Full-time

As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers, including: respond to customer inquiries via phone & in person.Finance to p... Show more

 • Promoted

Minnesota Sales Representative

Dinges Fire CompanySpring Valley, MN, United States
Full-time +1

To plan and carry out all sales activities on assigned accounts or areas.Responsible for ensuring customer satisfaction and managing quality of product and service delivery.Develop relationships wi... Show more

 • Promoted

Travel Physical Therapy Assistant - $1564.59 / Week

Medical SolutionsSpring Valley, MN, US
Full-time

Medical Solutions is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Spring Valley, MN.Shift: 8 hr days Start Date: ASAP Duration: 13 weeks Pay: $1564.A facil... Show more

 • Promoted

Business Development Rep - Sales

Tooele Motor CompanyRochester, MN, United States
Full-time

Join Rochester Chevrolet Cadillac.If you're looking to join a fun, high energy, high performing team that's both customer and employee focused, Rochester Chevrolet Cadillac is looking for you! We a... Show more

 • Promoted

Remote Customer Service Specialist

Y-AxisRochester, MN, United States
Remote
Full-time

Job TitleRemote Customer Service SpecialistLocationRemote (U.Based)Employment TypeFull-TimeAbout ForgeFitAt ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities n... Show more

 • Promoted

Remote Customer Service Specialist

ForgeFitRochester, MN, United States
Remote
Full-time

Remote Customer Service Specialist.At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide.Our mission is to help our partners perform at their peak wi... Show more

 • Promoted

Remote Customer Service Representative $45 per hour

GL1Rochester, Minnesota
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Service Rep (100% Work From Home)

WayfairRochester, MN, United States
Remote
Full-time

Like any home, what's inside Wayfair's home is special.Wayfair is home to great people, great ideas and possibly YOU! Customer Service Reps @ Wayfair: Provide best in class customer experience to r... Show more

 • Promoted

Customer Service Specialist - Remote

TradeJobsWorkForceRochester, MN, United States
Remote
Full-time

Customer Service Specialist Remote Job Duties: Quickly getting up to speed on Occipital products as it relates to Augmented Home a... Show more

 • Promoted

Customer Service Representative

SYNERGY HomeCareRochester, MN, United States
Full-time

Experience the SYNERGY HomeCare difference, where we are united under one purpose, to bring wholehearted, life-energizing care to as many people as possible - on their terms, in their own homes.And... Show more

 • Promoted

Customer Service

KFCRochester, MN, US
Full-time

Team members make the biggest impact on our guest experience and bring our restaurants to life! As part of our KFC Family, you will be part of a team that will provide thorough training, learning o... Show more

Food Service Director - K-12 School Food Service

Lunchtime Solutions, Inc.Lake City, MN, United States
Full-time

We're looking for a motivated and hands-on Food Service Director to lead and support a successful school nutrition program.In this role, you'll oversee daily kitchen operations, guide and develop y... Show more

 • Promoted

Assistant Store Manager

Genuine PartsSpring Valley, MN, United States
Full-time

Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the... Show more

 • Promoted

Work From Home Customer Service Representative - Part Time

USASJBRochester, MN, United States
Remote
Part-time

We are looking for people nationwide to participate in polls - Apply ASAP!.We offer you the opportunity to earn extra income from home (teleworking) and also to decide your own participation schedu... Show more

 • Promoted

Sales Consultant

Bath Fitter MinnesotaRochester, MN, United States
Full-time

SERIOUS SALES PROFESSIONALS ONLY!! If you are wanting to establish yourself with an industry leading company with over 40 years of experience and has installed over 2 million bathtubs and showers i... Show more

 • Promoted

Outside Sales Representative

ForgeFitRochester, MN, United States
Full-time

ForgeFit supplies cutting-edge fitness equipment to gyms and fitness centers nationwide.We're not just another distributor, we're a trusted partner in helping fitness facilities grow stronger, perf... Show more

 • Promoted

Sales and Service Leader - Full Time

SephoraRochester, MN, United States
Full-time

As a Sales and Service Leader, you'll harness your love for beauty and become the leader you are meant to be.You'll be a key driver of store success- leading by example to inspire your team, elevat... Show more

 • Promoted

Member Services Representative

Planet FitnessRochester, MN, United States
Full-time

Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m... Show more

 • Promoted

Remote Customer Service - Benefits Specialist (50k-90k per year)

Professional CareersRochester, Minnesota
$50,000.00 yearly
Remote
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

Final Expense Tele-Sales Agents

Rustman AgencyRochester, Minnesota, United States
Full-time

Tired of dialing cold leads We’ve got you covered.The Rustman Agency is looking for driven compassionate and coachable professionals to join our Final Expense Telesales team This is not your averag... Show more