IT Operations Engineer

We are seeking an experienced IT Operations Engineer to support a high-profile organization in the professional sports industry. This is a full-time remote opportunity focused on maintaining and troubleshooting enterprise IT infrastructure across networking, Windows servers, virtualization, backups, monitoring, and Active Directory. The role is heavily hands-on and requires someone comfortable working an overnight shift in a mission-critical environment.

If you’re the type of IT professional who enjoys keeping systems running smoothly while everyone else is asleep, this is a great opportunity to put your infrastructure skills to work. You’ll gain exposure to enterprise-class technologies and a highly visible environment where reliability matters. This position is ideal for someone who is technically versatile, dependable, organized, and able to communicate clearly during both routine operations and high-priority incidents.

Shift Schedule

· Hours: 11:00 PM – 8:00 AM
· Schedule: Friday through Tuesday
· Remote
· Holiday coverage required when games are scheduled

Required Skills & Experience

· Professional experience supporting IT infrastructure in an enterprise environment
· Hands-on experience troubleshooting Cisco network switches using CLI
· Strong understanding of Layer 1 and Layer 2 networking
· Experience monitoring network circuits and working with external vendors to resolve connectivity issues
· Experience troubleshooting wireless access points
· Windows Server administration, maintenance, and troubleshooting
· Experience using WSUS for enterprise patch management
· Experience with vulnerability remediation and security patching
· VMware vCenter experience for virtual machine administration
· Experience with enterprise backup solutions such as Rubrik
· Active Directory administration and troubleshooting experience
· Experience with SolarWinds or similar infrastructure monitoring platforms
· Strong communication and documentation skills
· Ability to prioritize and manage multiple issues during an overnight shift
· Ability to work Friday through Tuesday from 11:00 PM – 8:00 AM

Desired Skills & Experience

· Associate’s or Bachelor’s degree in IT, Computer Science, or a related field
· Cisco networking experience
· CCNA, Network+, or CompTIA A+ certification
· Experience supporting mission-critical or high-availability environments
· Experience working in professional sports, entertainment, hospitality, or other live-event environments
· Experience with enterprise backup and disaster recovery solutions
· Strong understanding of Windows infrastructure and Active Directory
· Experience with network monitoring and alerting platforms
· Familiarity with security and vulnerability management tools
· Strong incident response and troubleshooting skills

What You Will Be Doing

· Monitor network circuits and coordinate with service providers to troubleshoot outages and performance issues
· Troubleshoot Cisco network switches at Layer 1 and Layer 2 using Cisco CLI
· Troubleshoot wireless access points and connectivity issues
· Administer and maintain Windows Server environments
· Manage server patching through WSUS
· Apply security patches and perform vulnerability remediation across servers and network infrastructure
· Perform registry modifications and other remediation activities when required to address vulnerabilities
· Manage virtual machines through VMware vCenter
· Perform and validate backups using Rubrik or similar enterprise backup platforms
· Monitor infrastructure health, availability, and alerts through SolarWinds
· Perform Active Directory administration and basic troubleshooting
· Communicate technical issues, business impact, and resolution steps to business stakeholders
· Provide detailed shift handoffs to ensure continuity between teams
· Document incidents, troubleshooting steps, and resolutions
· Manage multiple concurrent tasks and prioritize issues based on business impact
· Support technology infrastructure during scheduled games and other high-priority events

Tech Breakdown

· 25% Windows Server / Active Directory / WSUS
· 25% Networking / Cisco / Wireless / VPN
· 15% VMware / Virtualization
· 15% Monitoring / SolarWinds / Infrastructure Health
· 10% Backup / Rubrik / Recovery
· 10% Security / Vulnerability Remediation

Daily Responsibilities

· 65% Hands-On Infrastructure Operations
· 15% Monitoring, Troubleshooting & Incident Response
· 10% Business & Vendor Communication
· 10% Documentation & Shift Handoffs

The Offer

• Competitive compensation
• Fully remote work environment
• Consistent Friday–Tuesday overnight schedule
• Opportunity to support technology for a major professional sports organization
• Hands-on experience with enterprise-class infrastructure
• Exposure to networking, servers, virtualization, backups, monitoring, and security technologies
• Professional development and growth opportunities

You will receive the following benefits:

· Medical Insurance
· Dental Benefits
· Vision Benefits
· Paid Time Off (PTO)
· 401(k)
· Professional Development Opportunities
· Competitive Benefits Package

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.