Coordinator Academic Testing Services - Enrollment Management

Coordinator, Academic Testing Services

Job Summary

The Coordinator of Academic Testing Services will coordinate testing services provided by the university test center. The position will oversee the daily operations of the testing center. Duties to include, but not limited to scheduling and publicizing services, communication of programs policies/procedures to campus and community. Maintains integrity of the testing environment according to guidelines set forth by contracted test vendors. Trains, mentors, schedules, and directs the work of test center staff, including hiring and supervision. Administers, proctors, scores, and transmits results of tests administered by the university testing center. Observes university, state/federal, and test agency policies and procedures; includes adherence to FERPA and NCTA guidelines. Work is performed with moderate direction. The performance evaluation is based on completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluations system and accordance with the University Policies & Procedures.

Organizational Relationships

Reports to: Vice President, Enrollment Management

Supervises: Test Proctors

Essential Duties

• Oversees daily operations of university testing center.
• Collaborates with Director to develop and update services, policies, and procedures in response to demand and market services provided.
• Schedules and publicizes services, communicates program policies/procedures to campus and community.
• Maintains integrity of testing environment according to guidelines set forth by contracted test vendors.
• Trains, mentors, schedules, and directs the work of test center staff, including hiring and supervision.
• Provides input to director concerning full and part-time employee performance for evaluation purposes.
• Administers, proctors, scores, and transmits results of tests administered by the university testing center.
• Observes university, state/federal, and test agency policies and procedures; includes adherence to FERPA and NCTA guidelines.
• Provides excellent customer service to students, faculty, staff, and visitors seeking information about testing.
• Refers students who require advising, counseling, or other support services to appropriate offices.
• Engages in professional development activities to maintain knowledge and awareness of effective testing practices; including obtaining and maintaining certification status.

Additional Duties

• Performs other duties as requested.

Education

Bachelor's degree required. Master's degree preferred. Must be able to obtain certifications as required by test vendors including Collegeboard in time allotted by vendors.

Experience

Two years' experience in higher education setting. Previous experience in collegiate testing environment preferred.

Requirement

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

All employees share the responsibility of maintaining information security and privacy requirements within the university by adhering to Federal and State regulations, and TWU Policies & Procedures.

Knowledge, Skills, and Abilities - The following are essential:

• Ability to maintain the security and integrity of the infrastructure.
• Considerable knowledge of current computer software packages including word processing, spreadsheets, and database applications.
• Ability to communicate effectively, both orally and in writing, interpret data, and be able to solve problems.
• Thorough knowledge of testing procedures, statistics, testing security and confidentially of test materials and scores.
• Ability to organize, prioritize and assign work; keep accurate records and prepare detailed reports.
• Excellent customer service skills required.
• Ability to use a personal computer and other office equipment, including related university software and email.

Physical Demands

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

Work Environment

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

Safety

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident

Texas Woman's University, an AA/EEO employer, provides equal opportunity to all employees and applicants for employment and prohibits discrimination on the basis of race, color, national origin, religion, gender, age, disability, veteran status, sexual orientation, or any other legally protected category, class or characteristic.

All offers of employment will be contingent on the candidate's ability to provide documents which establish proof of identity and eligibility to work in the United States. Positions at Texas Woman's University deemed security-sensitive require background checks and verification of all academic credentials.

If you are a male between the age of 18 and 25, federal law requires that you must be registered with the U.S. Selective Service System, unless you meet certain exemptions under Selective Service law. Under HB 558, enacted by the 76th Texas State Legislature, if you are currently of the age and gender requiring registration with Selective Service, but knowingly and willfully fail to do so, you are ineligible for employment with an agency in any branch of Texas state government. For additional information regarding registration or status, you can contact the Selective Service System at 847-688-6888 or