Medi-Cal Member Agent

Medi-Cal Customer Support Representative
(Remote – California Only)
Pay: $18/hour | Full-Time | Equipment Provided

We are hiring Customer Support Representatives to support Medi-Cal members in a fully remote, fast-paced call center environment. This role is ideal for individuals with strong communication skills who enjoy helping others and working with technology.

What You’ll Do:

• Handle inbound calls from members and providers

• Answer questions and resolve moderately complex issues

• Document all interactions in a CRM system

• Assist customers with completing applications

• Conduct occasional outbound calls as needed

• Follow privacy regulations and service guidelines

• Meet performance metrics including attendance, quality, and adherence

Schedule:

• Monday–Friday, 8-hour shift between 8:00 AM – 5:00 PM PST

Training:

• 4 weeks virtual training + 1 week nesting period

Requirements:

• High School Diploma or equivalent

• At least 1 year of customer service experience (call center preferred)

• Strong computer skills and ability to navigate multiple systems

• Experience with CRM or help desk software

• Reliable high-speed internet (minimum 60 Mbps download / 6 Mbps upload)

• Must use a wired (ethernet) connection

• Strong communication and problem-solving skills

• Stable work history (no frequent short-term roles)

Nice to Have:

• Call center experience

• Healthcare, insurance, or Medi-Cal/Medicare knowledge

What We Offer:

• Fully remote work environment

• Equipment provided

• 80 hours PTO + 9 paid holidays

• Long-term opportunity with potential growth

If you’re looking for a stable remote role where you can make a difference, apply today!

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.