Talent.com
UG2
Mobile Team - Planner / SchedulerUG2 • Boston, MA, United States
Mobile Team - Planner / Scheduler

Mobile Team - Planner / Scheduler

UG2 • Boston, MA, United States
6 hours ago
Job type
  • Full-time
Job description

Planner/Scheduler

The Planner/Scheduler organizes and directs the day-to-day preventative and response maintenance operations and provides regular escalation and reporting to senior leadership. This position also provides administrative support to the site. The Planner/Scheduler is responsible for daily facility services work management and administrative functions.

Job Responsibilities:

  • Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
  • Develops daily dispatch and efficient work planning tools for the facilities services team.
  • Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on service level agreements (SLAs) and preventative maintenance schedules.
  • Contacts vendors and schedules subcontractor support of work as needed.
  • Monitors escalations and repeat service calls and alerts management to various patterns of work.
  • Generates corrective and preventative work requests in the computerized maintenance management system.
  • Takes tenant calls and processes work request to facilities technicians including:
    • Manage workflow and escalation process to ensure service level agreements (SLA) are met
    • Report periodically on work order volumes, turn-around times, and measure productivity of workforce.
    • Code and process facilities department invoices.
    • Communicate work orders to technicians and resolve scheduling issues.
    • Follows-up with requestors about work request status, expected completion and any delays.
    • Surveys customers for satisfaction and quality auditing.
  • Generate various standardized weekly reporting such as open and closed work order status and completion reporting.
    • Maintain operational files, original equipment manufacturer specs, project close-out documents, regulatory files and other files as required by the site.
    • Assist with quality inspections and occasional work order follow-up.
  • Support work management training and continuous improvement.
  • Provides administrative support to Program Director.
  • Generate and distribute accurate, timely invoices for the Mobile Services team, ensuring all billable work is properly captured and documented.
  • Monitor accounts receivable and proactively follow up on outstanding invoices to drive timely customer payments.
  • Partner with the Mobile Operations and Finance teams to research and resolve billing discrepancies, missing documentation, and payment issues.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

  • Associates degree, high school diploma or general education degree (GED) required.
  • Minimum of two years related experience in facilities operation and maintenance.

Preferred Qualifications:

  • Computer skills including Microsoft Office Suite with high proficiency of Excel skills - Experience in formatting and manipulating templates and formulas
  • Ability to write routine reports and correspondence.
  • Ability to respond to common inquiries or issues from clients, co-workers, and/or supervisor.
  • Ability to effectively present information to internal departments.

Working Conditions and/or Physical Requirements

  • The noise level in the work environment is usually moderate.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About UG2:

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.

Create a job alert for this search

Mobile Team - Planner / Scheduler • Boston, MA, United States

Similar jobs

Scheduler - Boston

Wainwright Talent PartnersBoston, MA, United States
Full-time

About the job Scheduler - BostonRELOCATION PACKAGE AVAILABLEGREAT SALARY & BENEFITSJob Description Summary:Develop pre-construction and construction job schedules to maintain timely and profita... Show more

 • Promoted

Senior Scheduler

The Vertex Companies, LLCBraintree, MA, US
$146,000.00–$348,000.00 yearly
Full-time +1

The Vertex Companies, LLC (VERTEX) is a $180M global consulting firm that integrates strategic advisory, project management, and dispute resolution services for organizations facing complex challen... Show more

Sr Manager, Early Planning & Patient Recruitment

Careers Integrated Resources IncCambridge, MA, United States
Full-time

Sr Manager, Early Planning & Patient Recruitment.Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms.IRI has bu... Show more

 • Promoted

New Product Planner (Teradyne, North Reading, MA)

TeradyneNorth Reading, MA, United States
Full-time

Location: North Reading, MA, US.We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions.Behind every electronic device you use, Tera... Show more

 • Promoted

Maintenance Planner and Scheduler

Cushman & WakefieldAndover, MA, United States
Full-time

Job TitleMaintenance Planner and SchedulerJob Description SummaryJob DescriptionC&W Services, a division of Cushman & Wakefield, is the industry leader in Integrated Maintenance Solutions.W... Show more

 • Promoted

Scheduler

ShawmutBoston, MA, United States
Full-time

OverviewAt Shawmut Design and Construction, we take pride in the culture we've built as a 100% employee-owned company”one that's been recognized with more than 100 Best Pl... Show more

 • Promoted

Scheduler

UnavailableBoston, MA, United States
Full-time

OverviewAbout Suffolk Suffolk is a national enterprise that builds, innovates, and invests.We provide value across the entire project lifecycle through our core construction management services and... Show more

 • Promoted

Scheduler

Central Florida Window Cleaning, Inc.Woburn, MA, United States
Full-time

Benefits:401(k)Health insuranceWe are a mid-sized, growing, family-owned business looking to add another office member to our Team.Position is full-time Mon-Fri, 8:30am - 4:30pmSpring and Fall are ... Show more

 • Promoted

Assoc. Director, Supply Chain Planning

J&J Family of CompaniesDanvers, MA, United States
Full-time

Associate Director, Supply Chain Planning.We are searching for the best talent for Associate Director, Supply Chain Planning.Fueled by innovation at the intersection of biology and technology, we'r... Show more

 • Promoted

Project Scheduler

Right Hire ConsultingQuincy, MA, United States
Full-time

As a Project Scheduler, you will play a crucial role in the planning and schedule management of our construction projects.Utilizing MS Project, and working closely with project teams, trade partner... Show more

 • Promoted

Sr. Depot Planner, Production Control Specialist

RaytheonAndover, MA, United States
Full-time

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression.We bring the strength of more than 1... Show more

 • Promoted

Freelance CX Portfolio Planner (Remote)

Ecom IndustriesBoston, MA, United States
Remote
Full-time

Freelance CX Portfolio Planner (Remote).Location Remote (East Coast Hours) Start Date 5/31/2021 End Date 11/31/2021 Focus/Any Other Details - Key responsibilities.Help organize and plan for CX e... Show more

 • Promoted

Senior Production Control Planner

VulcanFormsNewburyport, MA, United States
Full-time

Senior Production Control Planner.Founded in 2015 to develop the world's first industrially scalable laser metal additive manufacturing solution, VulcanForms is reshaping how the world manufactures... Show more

 • Promoted

Travel CT Tech - $2869.39 / Week

Medical SolutionsSalem, MA, US
Full-time

Medical Solutions is seeking an experienced CT Tech for an exciting Travel Allied job in Salem, MA.Shift: Inquire Start Date: ASAP Duration: 13 weeks Pay: $2869.A facility in Salem, MA is seeking i... Show more

 • Promoted

Specialty Sales Operations Planner

Hewlett Packard Enterprise Development LPAndover, MA, United States
Full-time

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.We help companies connect, protect, analyze, and act on their data and applications wherever th... Show more

 • Promoted

Data Center Construction Scheduler

PkazaBoston, MA, United States
Full-time

Data Center Construction Scheduler.This opportunity is with a leading provider of mission-critical data center solutions as a Managed Services Provider as an Owner's Rep for Construction Services.T... Show more

 • Promoted

Facilities Maintenance Scheduler Planner

C&W ServicesBoston, MA, United States
Full-time

Facilities Maintenance Scheduler Planner.We are seeking an experienced and detail-oriented Facilities Planner Scheduler to lead the planning and coordination of maintenance and project activities a... Show more

 • Promoted

Director, Strategic Planning

Aya HealthcareBoston, MA, United States
Full-time

Reporting to the Vice President, Supply Chain, the Director of Strategic Sourcing provides strategic leadership and operational oversight for the health systems sourcing and contracting lifecycle.O... Show more

 • Promoted

Senior Scheduler

STVBoston, MA, United States
Full-time

STV is seeking a Senior Scheduler to join our Project Controls team in New York City to support a growing and increasingly complex portfolio of transportation, transit, and major infrastructure pro... Show more

 • Promoted

Supply Planner (Hybrid - Manchester, CT)

Bob's Discount FurnitureBoston, MA, United States
Full-time

The Supply Planner plays a critical role in driving product availability, inventory optimization, and end-to-end supply chain efficiency across Bob's distribution network.This position is responsib... Show more