Oracle Field Service Cloud (OFSC)

Role: Oracle Field Service Cloud (OFSC) Integration SME
Location: Remote

Work Setup: % Remote (Atlanta location reference; no local requirement).
• Business Driver: Rebuilding and modernizing an existing field inspection application for a client in communications, media, and automotive services.
• Team Dynamic: Candidate will act as the technical SME on OFSC, guiding and partnering directly with full-stack developers.
• Travel & Expenses: No travel expected at this time.
• Visa & Citizenship: Open to all work authorizations (No visa restrictions; US Citizens, Green Card, or Visa holders accepted).
• Contract Extension: High likelihood of extension beyond the initial -month period.

TOP HARD SKILLS
• Oracle Field Service Cloud (OFSC) Configuration & Data Modeling: + years
• OFSC Integration (REST APIs, OAuth , Plugin Framework, JS SDK): + years
• Field Operations & Field Inspection Workflows: + years

NICE-TO-HAVES
• Oracle Field Service Cloud Certification
• Experience with Oracle Integration Cloud (OIC) or MuleSoft
• Background in greenfield rebuilds or legacy modernization projects
• Experience with CI/CD and DevOps pipelines across dev/test/prod OFSC environments

DISQUALIFIERS
• Less than years of dedicated experience with Oracle Field Service Cloud (OFSC).
• Purely functional OFSC administrators who lack hands-on API, plugin, and REST integration experience.
• Lack of experience designing or executing integrations between OFSC and external enterprise applications.

POSITION OVERVIEW

• The Software Engineering team is seeking an experienced Oracle Field Service Cloud (OFSC) Integration SME to partner closely with full-stack developers on rebuilding and modernizing a field inspection application for a leading media and automotive communications client. In this role, you will serve as the primary authority on the OFSC platform, guiding the integration team through architectural decisions, API design, and implementation best practices. Your expertise will ensure a scalable, highly reliable connection between a modern application stack and Oracle Field Service Cloud.

DAY-TO-DAY RESPONSIBILITIES
• Serve as the subject matter expert on OFSC platform capabilities, data models, business rules, routing logic, capacity categories, and work zone configurations.
• Architect, design, and build integration points between OFSC and modern application stacks using OFSC REST APIs (Activity, Resource, Capacity, and Core Manage APIs).
• Design and implement custom OFSC plugins using the OFSC Plugin Framework and JavaScript SDK.
• Guide full-stack developers on API consumption, payload structures, OAuth security, and error handling patterns.
• Author detailed integration specs, API contracts, and architectural diagrams to align cross-functional technical teams.
• Establish event-driven and asynchronous integration patterns utilizing webhooks and enterprise middleware while supporting DevOps practices in Git/CI-CD across OFSC environments.
TOP REQUIRED SKILLS
• Oracle Field Service Cloud (OFSC): + years
• OFSC Integration & REST API / Plugin Development: + years
• Field Service & Field Operations Workflow Design: + years
ADDITIONAL DESIRED SKILLS
• Enterprise Middleware Integration (Oracle Integration Cloud, MuleSoft, or similar)
• Event-Driven Architecture & Webhooks
• Oracle Field Service Cloud Certification
• Legacy Modernization & Application Rebuild Experience
IDEAL CANDIDATE PROFILE

• The ideal candidate is a hands-on, highly authoritative Oracle Field Service Cloud Integration Architect who bridges the gap between field service operations and modern software engineering. You bring deep expertise in OFSC APIs, plugin frameworks, and data modeling, with a proven track record of guiding full-stack engineering teams through complex system modernizations. Self-driven and clear in technical communication, you excel in a fully remote, collaborative project environment.

Job Responsibilities

• Serve as the primary technical authority on Oracle Field Service Cloud (OFSC) configuration, APIs, and data structures.
• Architect and implement robust integrations using OFSC REST APIs (Activity, Resource, Capacity, Core Manage) and OAuth authentication.
• Develop custom plugins using the OFSC Plugin Framework and JavaScript SDK to support tailored field inspection workflows.
• Author integration specifications, API contracts, and architecture diagrams while guiding developers through technical payload design and error handling.

About Us:
InterSources Inc, a Certified Diverse Supplier, was founded in and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.