Application Support Specialist

A global investment-management organization is seeking an Application Support Specialist to support critical trading and enterprise applications.

This hands-on position combines production support with SQL troubleshooting, reporting, scripting, automation, testing, and release support. The successful candidate will work directly with business users, investigate time-sensitive application and data problems, and coordinate with technology teams through resolution.

RESPONSIBILITIES

• Support trading and non-trading applications in production.
• Investigate application incidents, system errors, failed processes, and data discrepancies.
• Communicate directly with traders and other business users during production issues.
• Write and troubleshoot SQL queries, scripts, stored procedures, and views.
• Develop and support operational reporting using SSRS.
• Automate recurring support processes using PowerShell.
• Troubleshoot application integrations, web services, and file transfers.
• Participate in application testing, migrations, releases, and production deployments.
• Track defects and communicate status, risks, dependencies, and resolutions.
• Document applications, incidents, support procedures, and technical solutions.
• Participate in scheduled weekend maintenance and testing on a rotating basis.

QUALIFICATIONS

• 7 10 years of application support or related application-development experience.
• Professional experience within financial services.
• Experience supporting business-critical production applications.
• Strong MS SQL Server experience.
• Hands-on experience with stored procedures, views, queries, and scripts.
• Experience with SQL Server Reporting Services.
• Strong Windows application support experience.
• PowerShell scripting or automation experience.
• Knowledge of web services, FTP/SFTP, XML, HTML, and SDLC processes.
• Strong troubleshooting, ownership, documentation, and communication skills.
• Bachelor s degree.
• Ability to work onsite four days per week.

PREFERRED EXPERIENCE

• Charles River Development OMS.
• Experience supporting another investment or trading platform.
• Portfolio-management, trading-blotter, compliance, or order-management workflows.
• JAMS or another enterprise scheduling platform.
• FIX connectivity exposure.
• Buy-side or asset-management experience.